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easyHotel Customer FAQ

Top Answers & How-to Guides

How do I Contact easyHotel Customer Service?

The question we are asked most often is about how to talk to easyHotel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a gym or fitness center in easyHotels?

No, easyHotel does not have a gym or fitness center on its premises. The hotel focuses on providing basic accommodations at affordable...
Ask any question you have about easyHotel customer service, get an answer now.

Recent easyHotel Customer Questions

Trying to book a room in Glasgow and I get to the payment section and it’s telling me I have one in process but won’t go further

I'm sorry to hear that you're experiencing problems with our booking process. Sometimes, glitches can occur due to browser issues, so it may help to clear your browser cache and ensure it's updated to the latest version. If you've tried these steps I suggest using a different device to book, in case the issue is device-specific. It's also possible that the booking process has been temporarily interrupted due to high demand. If the issue persists, we recommend waiting a bit and then trying again. Please note that rooms are subject to availability and your room isn't reserved until the booking has been completed and confirmed.
Asked Apr 26, 2024 12:19 PM

Help me with my easyHotel customer service issue

Reservations

How do I make a reservation?

To make a reservation at easyHotel, you can easily do so through our website or by calling our reservations team. Simply choose your...

General Information

What is easyHotel?

easyHotel is a budget hotel chain offering affordable and comfortable accommodations in various city center locations. Designed with...

Locations

Where are easyHotel locations?

easyHotel has a wide range of conveniently located hotels across various cities in Europe, offering value accommodation for budget-conscious...

Cancellation Policy

What is the cancellation policy?

easyHotel has a flexible cancellation policy, allowing guests to amend or cancel their bookings up to 12 noon on the day of arrival...

Reservation Modifications

Can I modify my reservation?

Yes, you can modify your reservation at easyHotel. We understand that plans may change, and we aim to provide flexibility to our guests....

Parking

Do easyHotels have parking?

Yes, easyHotels do offer parking facilities. However, availability may vary depending on the specific location of the hotel. Most easyHotels...

Check-in/out Times

What are the check-in and check-out times?

The check-in time at easyHotel is from 3:00 PM onwards, allowing guests ample time to settle in comfortably. Alternatively, for those...

Breakfast

Is breakfast included?

No, breakfast is not included in the room rate. At easyHotel, we believe in offering affordable accommodation to our guests, which...

Pets

Are pets allowed in easyHotels?

No, pets are not allowed in easyHotels. In order to maintain a clean and comfortable environment for all guests, the hotel has a strict...

Wi-Fi

Is Wi-Fi provided?

Yes, Wi-Fi is provided at easyHotel for all guests. We understand the need for a reliable internet connection while staying with us,...

Room Amenities

What amenities are included in the room?

All easyHotel rooms are designed to provide a comfortable and basic experience for our guests. While our rooms may be smaller in size,...

Fitness Facilities

Is there a gym or fitness center in easyHotels?

No, easyHotel does not have a gym or fitness center on its premises. The hotel focuses on providing basic accommodations at affordable...
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easyHotel issues reported to GetHuman
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