How Do I Cancel My Account with Zenimax?

You can cancel your ZeniMax account by logging into your account and selecting the "Cancel Subscription" option. Remember to backup any data before the cancellation and check the status of your account after canceling. If you experience any issues, you can always call ZeniMax customer service.

Massively multiplayer online role-playing games (MMORPGs), such as Elder Scrolls Online, can be very addictive and time-consuming. If you've had enough, how do you cancel your ZeniMax account? ZeniMax customer support can help you out, but here are some steps to process the cancellation yourself online.

1. Log Into Your ZeniMax Account

First, log into your account on the ZeniMax website. Once you're logged in, go to the "Account Settings" page and click on the "Cancel Account" button. You will then be asked to provide a reason for canceling your account. You can choose any reason you like, but you can simply select, "I am canceling my account," and then click "Submit."

2. Cancel Your Subscriptions

Canceling your ZeniMax account should also automatically cancel any active subscriptions. However, you may want to take a moment and go back to the payment settings page to make sure that nothing is still scheduled for payment after you've canceled your account.

3. Backup Your Zenimax Account

After you've successfully canceled your ZeniMax account, there are a few steps you should take to ensure everything has processed without any problems. While it's essential to keep the information from the account secure, make sure not to delete anything just yet, since you may need it in the future. Also, consider downloading any pictures or videos stored on your account and anything else that you may want to keep.

4. Finish the ZeniMax Cancellation Process

After you've submitted the reason for canceling your account, you will be given an option that says, "I want to keep my last characters." This is where you can choose which of your characters will remain on the server after everything else has been deleted from your account. You will have a few days to decide which characters you want to keep, and the company will delete the rest.

Print out or save the cancellation confirmation page for future reference.

5. Check Your ZeniMax Account Status

After you've canceled your account, check its status from time to time to see if there are any errors or problems with the cancellation. It can take up to 48 hours for your account to completely disappear, so be patient.

6. Contact Customer Service With Problems

Sometimes, even after following these steps, there may be some problems with canceling an account for various reasons. If this is the case, you can always contact customer service for help. If you can't call them directly, you can always submit a support ticket from the website or send them an email.

Further questions?

Ask a followup or related question and we will try to provide an answer in seconds.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Zenimax Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Zenimax in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Cancel My Account with Zenimax? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

Zenimax

Asked 3 years ago
Updated 2 years ago
Viewed 2,202,711 times
Zenimax
Cancel Zenimax subscription
delete Zenimax account
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!