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How Do I Cancel My Zazzle Order?

This article describes how to cancel an order placed with Zazzle, as long as the status of the order is still Pending, which is the only time it can be canceled. Instructions are given for cancelling a Zazzle order on a mobile device and also for cancelling a Zazzle order on a desktop.

Apr 28, 2020

If you have realized that you need to cancel your Zazzle order, you should be able to do it fairly easily if the order status is still Pending. Just follow the steps below:

Cancelling Your Order on a Mobile Device

  1. Open the Zazzle app.
  2. Tap on Sign In and log in to your account.
  3. Tap on the Menu icon in the upper left corner of the page.
  4. Tap on My Orders.
  5. Tap on the ID of the order you want to cancel.
  6. Tap on View Order Status.
  7. Tap on Cancel Order. If there is no Cancel Order option, this is because your order is no longer Pending and the shipping process has begun.

Cancelling Your Order on a Desktop

  1. Go to Zazzle's home page.
  2. Click on the Sign In link in the upper right corner and log in to your account.
  3. Hover the cursor over the profile icon in the upper right corner. A drop down menu will appear.
  4. Click on Order History.
  5. Check that the status of the order you want to cancel is still "pending."
  6. Click on the ID of the order you want to cancel.
  7. Click on View Order Status on the right side of the page.
  8. Click on Cancel Order at the bottom of the page.

After you cancel your order, the items that were a part of that order are placed back in your shopping cart. You will then be able to add or remove items from the order or go back to the checkout to change the shipping method. Or, of course, you can simply decline to buy any of them again.

If you have any problems cancelling your order, you are going to have to get in contact with Zazzle's customer service for further assistance. They may be able to do something about cancelling your order in certain circumstances even if the status is no longer Pending. They have a customer service phone number and an online Help Desk. Contact information for both can be found here.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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