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Xiaomi Customer FAQ

Top Answers & How-to Guides

How do I Contact Xiaomi Customer Service?

The question we are asked most often is about how to talk to Xiaomi customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the warranty period for Xiaomi products?

The warranty period for Xiaomi products varies depending on the type of product you purchase. Generally, Xiaomi smartphones and accessories...
Ask any question you have about Xiaomi customer service, get an answer now.

Recent Xiaomi Customer Questions

Why in my redmi note 9 pro volume goes up and down automatically?

This issue might be due to a software glitch or a hardware problem. But before jumping to conclusions, check if you have accidentally enabled the physical or accessibility features in the settings that control the volume. To fix a software issue, try restarting your device or resetting your settings. If the problem persists, it could be a hardware issue with the volume buttons or speaker. In this case, you may need to get your device inspected at a Xiaomi service center. Remember to backup your data before any type of reset or repair.
Asked Apr 8, 2024 6:11 AM

we have a robot cleaner xiaomi x10+

The Xiaomi X10+ is a part of Xiaomi's range of smart home devices. It's a robotic vacuum cleaner intended to make household cleaning more straightforward. It comes with features like automated scheduling, multi-floor mapping and selective room cleaning. The device also boasts powerful suction capabilities which makes it effective for cleaning various messes around the home. The model's Lidar Navigation can map your home layout and clean paths, while its large battery ensures a long operation time. Please note that it's also capable of self-charging, meaning it will return to the charging dock when its battery is low. It can be controlled via a designated application on your smartphone.
Asked Mar 27, 2024 2:52 PM

Can I customize how much liter of water I need each time for Xiaomi Mijia Smart Water Dispenser MJMY23YM

Yes, you can choose how much water to dispense each time with the Xiaomi Mijia Smart Water Dispenser MJMY23YM. The dispenser comes with a smart control system which allows you to control the quantity of water it dispenses. There are several available preset water volumes you can choose from. Plus, it also features an option for you to set a custom volume according to your needs. You can make adjustments easily through the associated mobile app, which makes it friendly and convenient to use.
Asked Mar 20, 2024 5:56 AM

bloquer unredmi note 7 après une perte du telephone

We're sorry to hear about your lost Xiaomi Redmi Note 7. Here is what you can do: 1. Access the "Find My Device" function on MIUI, which should be automatically enabled if you've added and synced it with a Mi account. Visit i.mi.com, sign in with your Mi account and locate your phone. If it's online, you can track its location and send commands to lock it or erase the data. 2. If your Mi account was not synced, immediately inform your network provider about the loss so they can block the SIM and reduce the potential misuse. Please note to always report a loss of this nature to local law enforcement.
Asked Mar 17, 2024 8:03 AM

My Bluetooth car volume is so low on Xiaomi 12t how can I fix it

To fix low Bluetooth volume on your Xiaomi 12T, follow these steps: 1. Navigate to 'Settings' on your device. 2. Go to 'Sound & Vibration', there you will find 'Volume.' 3. Check 'Media Volume.' If it's low, increase it. 4. If that doesn't work, you should check the sound settings in the Bluetooth device you're trying to connect to. Some devices have their separate volume controls. 5. If none of the above work, unpair and re-pair the Bluetooth device. You also may need to check if a software update is available for your phone, as new updates often come with bug fixes. Please note that various factors including device compatibility and hardware limitations may affect sound quality or volume.
Asked Mar 6, 2024 8:50 PM

Help me with my Xiaomi customer service issue

Company Overview

What is Xiaomi?

Xiaomi is a Chinese tech company that specializes in manufacturing smartphones, smart home devices, and other consumer electronics....

Locations

Where is Xiaomi headquartered?

Xiaomi is headquartered in Beijing, China. As one of the leading technology companies globally, Xiaomi has its main office located...

Product Range

What products does Xiaomi offer?

Xiaomi offers a wide range of products to cater to various consumer needs. Their product portfolio includes smartphones, tablets, laptops,...

Purchase Information

Where can I buy Xiaomi products?

Xiaomi products can be conveniently purchased through various channels. Our official website, mi.com, offers a wide range of Xiaomi...

Retail Stores

What is Mi Store?

Mi Store is an official retail outlet operated by Xiaomi, a globally recognized technology company. It serves as an exclusive platform...

Shipping

Does Xiaomi offer international shipping?

Yes, Xiaomi offers international shipping. They understand the global demand for their products and strive to make them accessible...

Return Policy

What is the return policy for Xiaomi products?

The return policy for Xiaomi products ensures customer satisfaction and convenience. If you are unsatisfied with your purchase, you...

Software

What is MIUI?

MIUI is a user interface developed by Xiaomi for their smartphones and tablets. It is a highly customizable operating system based...

Google Play Store

Can I install Google Play Store on Xiaomi devices?

Yes, you can install the Google Play Store on Xiaomi devices. Xiaomi devices usually come with their own app store called the "Mi App...

Warranty

What is the warranty period for Xiaomi products?

The warranty period for Xiaomi products varies depending on the type of product you purchase. Generally, Xiaomi smartphones and accessories...
We look to the Xiaomi issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Xiaomi issues reported to GetHuman
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