In a nutshell: If you've stopped playing World of Warcraft but want to recover your account, it's still likely on Blizzard's servers. To regain access, gather as much information as possible, including your name, any associated emails or phone numbers, home address, order IDs for purchases and expansions,
If you used to play World of Warcraft but stopped some time ago, your account is probably still on Blizzard's servers. They have no reason to delete your account. So, even if you can longer remember the information you need to access your account, you should still be able to recover it, with a little help.
If you cannot remember any of your log in information for your World of Warcraft account, you are going to need to gather together all the other information you possibly can that might help customer service locate your lost account. This includes:Your first and last name.Any email that you think might have been associated with your account.Any phone number that you think might have been associated with your account.Your home address as it was listed in your account.The order ID for your World of Warcraft purchase.The order IDs for the purchases of any World of Warcraft expansions.The names and associated realms for any of your World of Warcraft characters.The CD key from a physical copy of World of Warcraft.The CD key from any physical copy of a World of Warcraft expansion.Your username for any account from pre-Battle.net World of Warcraft.A picture of your government-issued photo ID.
A drop down menu will appear.
If it's your password you can't remember, skip to step 9.
This option only works if you have SMS Protect on your Battle.net account.
World of Warcraft customer service
There is no phone-based customer support for World of Warcraft. However, there are online contact options.
Once you have contacted customer service, you will have to wait for them to investigate and get back to you. This could takes two or more weeks.
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