Marriott's Westin Hotel chain does provide some relief for travelers who have a change of plans and need to cancel their stay; however, most bookings require a 48 to 72-hour notice to avoid penalties. Pre-paid rooms are non-refundable; however, when the reason for the cancellation is Covid-19, it is handled on a case-by-case basis. Westin ended the Covid-19 reservation policy in September 2021; however, it does still offer flexible cancellation options.
Owned by Marriott, Westin Hotels, like other hotel chains, changed a number of policies during the coronavirus (Covid-19) pandemic which directly impacted its cancellation policy, but now that the pandemic has significantly slowed, has that policy changed? What is the Westin Hotel cancellation policy? You can learn more about Westin, and Marriott, policies and procedures by contacting traveler support here, and below is information on the current Covid-19 policy and cancellation policy.
When making your reservation, once it is confirmed, a link will be provided outlining the cancellation policy for your particular stay. Depending on how the reservation was made (pre-paid, using reward points or other methods) will determine the cancellation policy for your particular stay.
For example, prepaid rooms are non-refundable when cancelled for all or part of the prepayment, and rooms that required a deposit will also include forfeiture of all or part of the deposit if the room is cancelled. Additionally, if the room is cancelled after the date listed in the confirmation, a fee will be charged to the credit or debit card used to make the reservation.
The current window to cancel a reservation without penalty for all but prepaid stays is 48 to 72 hours. Pre-paid stays are usually booked at much cheaper rates, and you are notified at the time of the booking that the amount is non-refundable.
During the Covid-19 pandemic, Marriott, which owns the Westin chain, did not significantly change its cancellation policies due to the virus except to revert to the 24-hour cancellation window that was discontinued in 2017; however, it has since reverted back to the post 2017 cancellation window.
It did change a number of the features available to allow for less contact and social distancing. Prepaid room cancellations without penalty are handled on a case-by-case basis, and may result in a refund or a rescheduling of the stay to avoid penalties or fees. Other reservations, when cancelled within 48 to 72 hours of check-in are also handled case-by-case.
Westin also partners with Allianz Travel Insurance and encourages travelers to purchase this in the event Covid-19 disrupts travel plans. Marriott ended its coronavirus policies in September 2021; however, reservation managers can still handle cases on a case by case basis by calling customer support here.
Overall, Westin Hotels follows the Marriott policies of requiring 48 to 72 hours notification before a room can be cancelled without penalties. Prepaid rooms are non-refundable when cancelled, but calling customer support here could result in the charges being reversed or the stay being rescheduled when Covid-19 is the reason for the adjustment. For more information or assistance, call Westin Hotel customer service here.
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