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Walt Disney World Customer FAQ

Top Answers & How-to Guides

What is Walt Disney World's Phone Number?

The question we are asked most often is about how to talk to Walt Disney World customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there accommodations for guests with disabilities at Walt Disney World?

Yes, Walt Disney World provides accommodations for guests with disabilities. The park is committed to ensuring a magical experience...
Ask any question you have about Walt Disney World customer service, get an answer now.

Recent Walt Disney World Customer Questions

How do I recover a lost Disney Gift Card?

To recover a lost Disney Gift Card, you will need to provide the card number and pin, if available. If you do not have the information, unfortunately, Disney Gift Cards cannot be replaced or recovered. It's recommended to keep your gift card information safe to avoid loss in the future.
Asked Aug 26, 2024 10:01 PM

I have a 4-day-pass which dates back to 1993. Only one day was used and there are 3 left. Are they still valid?

Disney theme park tickets purchased in or before 2004 do not expire. Therefore, assuming your ticket from 1993 does not have any explicit expiration date on it, you should still have 3 valid entries left. However, due to the significant length of time that has passed and various policy changes over the years, we'd recommend verifying directly with a Disney guest service representative for certainty.
Asked Feb 21, 2024 11:07 PM

Help me with my Walt Disney World customer service issue

Gift Cards

How Do I Check the Balance on My Disney Gift Card?

Disney is a multi-billion-dollar company that's been part of family life for generations. Part of its success can be attributed to...

Can I Get a Refund to My Disney Gift Card?

For many years, children's imaginations blossomed during the peak of Disney's films and cartoons. Luckily, the company is still expanding...

How Do I Send Someone a Disney Gift Card?

Birthdays, holidays, celebrations or just because are all great reasons to send the Disney lover in your life a gift card. You can...

How Do I Use My Disney Gift Card for My Purchase?

The Disney company has filled childhoods with make-believe magic and dreams for decades by continuing in their founder's innovative...

What Do I Do If My Disney Gift Card Balance Won't Load?

Receiving a Disney gift card can be a joyful experience until you learn that the card doesn't have a balance. This is frustrating but...

Tickets

How to Order a Genie+ Lightning Lanes and Individual Lightning Lane with Walt Disney World?

Walt Disney World has re-branded Fast Pass to Genie + Lightning Lane and Individual Lightning Lane passes. Each can be purchased through...

What are the current ticket prices for Walt Disney World?

The current ticket prices for Walt Disney World vary depending on the type of ticket and the date you plan to visit. As of the latest...

Do I need to purchase tickets in advance or can I buy them at the gate?

Yes, it is highly recommended to purchase tickets in advance for Walt Disney World. While tickets can be bought at the park's gate,...

Park Information

What are the park hours for Walt Disney World?

The park hours for Walt Disney World vary depending on the season and the specific park. It is best to check the official Walt Disney...

Can I bring outside food and drinks into the parks?

Yes, guests are allowed to bring outside food and drinks into the parks at Walt Disney World. You can bring snacks, sandwiches, fruit,...

Is there a dress code for visiting the parks?

No, there is no specific dress code for visiting the parks at Walt Disney World. However, guests are expected to dress appropriately...

Are there accommodations for guests with disabilities at Walt Disney World?

Yes, Walt Disney World provides accommodations for guests with disabilities. The park is committed to ensuring a magical experience...

FastPass+

What is the FastPass+ system and how does it work?

The FastPass+ system at Walt Disney World is a reservation-based service designed to minimize wait times for popular attractions and...

Rentals

Are strollers available for rent at Walt Disney World?

Yes, strollers are available for rent at Walt Disney World. The park understands that families with young children may need a convenient...

Rides

What are the height requirements for rides at Walt Disney World?

At Walt Disney World, height requirements vary by attraction to ensure the safety and enjoyment of all guests. Each ride has its own...

Accessibility

Can I bring my own wheelchair or mobility device?

Yes, you are welcome to bring your own wheelchair or mobility device to Walt Disney World. Whether it's a manual or powered wheelchair,...

Transportation

What are the transportation options for getting around Walt Disney World?

Walt Disney World offers a variety of transportation options to ensure a seamless experience for guests. The resort provides an extensive...
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Walt Disney World issues reported to GetHuman
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