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Waitrose Customer FAQ

Top Answers & How-to Guides

What is Waitrose's Phone Number?

The question we are asked most often is about how to talk to Waitrose customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available for purchase at Waitrose?

Yes, gift cards are indeed available for purchase at Waitrose. They make for a convenient and versatile gifting option, whether for...
Ask any question you have about Waitrose customer service, get an answer now.

Recent Waitrose Customer Questions

Where are my customised vouchers ? I am promised a new set of vouchers each Wednesday but this week there are none.

We're sorry to hear that you're having trouble accessing your vouchers. While vouchers should normally arrive each Wednesday, occasionally, there may be delays or technical issues. If you're using the Waitrose app, please ensure it's the latest version and try refreshing your account. If you're accessing your vouchers through email, check your spam or junk folder. If, after taking these steps, you're still unable to locate your vouchers, it could be a temporary issue that will be resolved soon. Remember that if you have the myWaitrose card registered with your account, you will continue to receive all benefits even without the vouchers.
Asked May 3, 2024 1:07 PM

I’ve just had an order delivered. Why was I charged £23 for Schweppes tonic that was 2 boxes for £8. I bought four.

We're sorry to hear about this issue. If Schweppes tonic was on offer at 2 boxes for £8 and you bought four, then ordinarily you would indeed be charged £16, not £23. It seems like there may have been a billing error. We would recommend checking your receipt or order confirmation to ensure the purchase was recorded correctly. If this still seems incorrect, please bring it to the attention of a store manager or reach out to our customer service. We apologize for any inconvenience this may have caused and appreciate your understanding.
Asked Apr 26, 2024 11:18 AM

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Store Information

What are the opening hours of Waitrose stores?

The opening hours of Waitrose stores may vary depending on the specific location. However, most Waitrose stores typically operate from...

Can I place an order for collection at a Waitrose store?

Yes, you can place an order for collection at a Waitrose store through our online grocery service. Simply browse our website or app,...

Online Services

Do you offer online shopping and delivery services?

Yes, Waitrose offers online shopping and delivery services for the convenience of its customers. With our easy-to-use website and mobile...

Payment Methods

What payment methods are accepted at Waitrose?

At Waitrose, we accept a variety of payment methods to ensure maximum convenience for our customers. We gladly accept all major credit...

Discounts and Loyalty

Are there any discounts or loyalty programs available for customers?

Yes, Waitrose offers discounts and a loyalty program for customers. They have a loyalty scheme called myWaitrose, which is free to...

Returns and Exchanges

Can I return or exchange products purchased from Waitrose?

Yes, Waitrose allows customers to return or exchange products purchased from their stores. If you are not satisfied with a product,...

Dietary Options

Are vegan/vegetarian/gluten-free options available in Waitrose stores?

Yes, Waitrose offers a range of vegan, vegetarian, and gluten-free options in their stores. They understand the growing demand for...

Career Opportunities

Are there any career development opportunities at Waitrose?

Yes, at Waitrose, we offer numerous career development opportunities for our employees. We believe in nurturing and empowering our...

Community Initiatives

Does Waitrose support any community or sustainability initiatives?

Yes, Waitrose is committed to supporting various community and sustainability initiatives. As part of their corporate social responsibility,...

Gift Cards

Are gift cards available for purchase at Waitrose?

Yes, gift cards are indeed available for purchase at Waitrose. They make for a convenient and versatile gifting option, whether for...
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Waitrose issues reported to GetHuman
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