How Do I Check to See If My Virgin Media Service Is Down?

As a Virgin Media customer, you want to have the best and most reliable service available. When your device isn't working properly, you can check online for any known outages of your television, phone or broadband connection. When services do go down for an extended period, you may also be eligible for automatic compensation for the inconvenience.

As a Virgin Media customer, you want to make sure you have connectivity at all times so you don't miss important calls, or have a way to reach out when necessary. Sometimes your phone doesn't work properly, and you will need to check to see if it is a network issue or an issue with your device. How do you check to see if your Virgin Media service is down? You can get information and assistance on Virgin Media service outages by contacting customer support here, and you can check your Virgin Media service by following the steps outlined below.

How to Check Virgin Media Service Outages

Virgin Media Phone Issues

When you can't make or receive calls, you can check your coverage area for outages by following these steps:

Virgin Mobile

Open Virgin Media's website in your browser.
Click on "Help & Support."
Select "Virgin Mobile."
Choose "Device Help" from the topics.
Select "Coverage Checker."
Click the link for "Service Centre."
Hit the link in the purple box "Check Service Status."
Enter your zip code.
You also have the option to enter the last name of the account holder.
Click on "Next."
This will return a message outlining if there are any outage issues in your area.

Landline

Open Virgin Media's website in your browser.
Click on "Help & Support."
Select "Landline Help."
Click on "Check Service Status."
Enter your zip code and select "Check."

Broadband Issues

You can also check for broadband issues which may be impacting your Virgin Media service by doing the following:

Open Virgin Media's website in your browser.
Click on "Help & Support."
Select "Broadband Help."
Choose "Check Service Status" from the topics.
Enter your zip code (option last name of account holder) and click "Check."
You will receive a report on the broadband status in your area.

Overall Status Checker

If you are still not able to send or receive calls or messages on your Virgin Media phone, your internet isn't working or you lost your television service, you can do an overall coverage status check. The steps for a status check are below:

Open the Virgin Media service status page.
Follow the same steps to checking Media and broadband outlined above.
Virgin Media will advise if there are any known issues with phone, broadband, or television in your service area.

If you do learn of outages in your area, you can check to see if you are eligible for automatic compensation for any loss of use during the outage. While outages are inconvenient and frustrating, there are ways to make sure it is a network issue and not an issue with your device. If you are still experiencing an outage even if Virgin Media doesn't show one for your area, you can contact customer service for support. For more information, contact Virgin Media here.

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