With millions of people selling and buying tickets for so many events, issues on the site are bound to arise occasionally. Nonetheless these helpful tips can assist you with whatever trouble you are having.
ViaGoGo is an online ticket resale marketplace where people from more than 150 countries sell and buy tickets for all types of events ranging from flights and music concerts to sports games. With millions of people selling and buying tickets for so many events, issues on the site are bound to arise occasionally. Nonetheless, ViaGoGo has made the process of acquiring and receiving your tickets where you are on the move or waiting for the event at a fixed location.
The first thing you have to do confirm that you are having trouble selling tickets on ViaGoGo is to know how to best sell tickets. There are a few important things to consider:
Selling tickets
If you are having trouble selling tickets on ViaGOGO ensure that you give customers as much information about the ticket as you can. Also ensure that if you are selling tickets in one listing, the seats are consecutive.
Clearly outline all the ticket restrictions such as age or ticket location to sell more tickets.
Another thing you can try to sell more tickets is to review the price of your tickets to ensure their pricing is competitive.
It is also helpful to upload tickets as soon as you have them. Once you sell the tickets confirm the sale swiftly and ensure you send the buyer the tickets before the 'must ship by' date.
If you try selling tickets and implement the above measures but are still unable to do so, you should contact customer support. ViaGoGo has a poor history of successfully responding to complaints.
Their help is usually insufficient at best and in most cases, non-existent. Moreover, there are no dispute resolution companies or regulatory authority for ticket resale companies.
Therefore trouble with selling tickets on the site is an incredibly stressful situation. However, you do have to try and contact ViaGoGo's customer support in case you are having trouble buying tickets on the site.
The measures you can take when having trouble buying tickets on ViaGoGo are seeking help from other sources and contacting ViaGoGo directly.
Getting help from other sources consists of checking ticket resale community forums and seeing what other ViaGoGo members did when they had trouble buying tickets.
Contact ViaGoGo
Website
The best way to get in contact with ViaGoGo is through the following process:
1. Launch your web browser and open the ViaGoGo website
2. Log in to your ViaGoGo account with the email address you used to create your account
3. Scroll to the bottom of your account page and tap the 'Contact Us' tab.
4. The customer support page will appear. Click on the 'Customer Support' link.
5. Choose the query you want to ask or describe your problem in the empty fields provided which in this case is trouble selling tickets.
ViaGoGo will assess your query and a customer support advisor will reply as soon as possible with a customized answer.
Help Desk
ViaGoGo has an online help desk where you can contact customer support about various issues including trouble seling tickets. The bad news is that the average time it will take to fix your problem will be 83 hours on average. The link to the help desk can be obtained from GetHuman.
Social Media
You can reach out to ViaGoGo customer support through any of their social media pages. You can send them a tweet on Twitter or write a post on their Facebook page notifying them that you are having trouble selling tickets. A direct message on either platform is the best way to get a response. Be concise and clear in your message.
GetHuman has been working for over 10 years on sourcing information about big organizations like ViaGoGo in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Am Having Trouble Selling Tickets on ViaGoGo? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.