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Valve Software Customer FAQ

Top Answers & How-to Guides

What is Valve Software's Phone Number?

The question we are asked most often is about how to talk to Valve Software customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If My Valve Software Voucher Is Not Working?

You should check to ensure the voucher code is correct and activated. Sometimes problems occur when activating a new game or app through...

Can I use multiple Steam accounts on one computer?

Yes, you can indeed use multiple Steam accounts on a single computer. Valve Software allows users the freedom and flexibility to have...
Ask any question you have about Valve Software customer service, get an answer now.

Reporting

How Do I Report a Hacker to Valve Software?

If a hacker hacked your account, you'll want to know how to report the hacker to Valve Software. Hackers on Steam are the ultimate...

Account Issues

What Do I Do If My Valve Software Voucher Is Not Working?

You should check to ensure the voucher code is correct and activated. Sometimes problems occur when activating a new game or app through...

Ban Appeals

How Do I Appeal a Ban with Valve Software?

If Steam has banned you from a Valve Software game, ensure that you have proof of your innocence. Steam needs this to consider your...

General Information

What is Valve Software?

Valve Software is a prominent American video game developer and digital distribution company. Founded in 1996, it is renowned for creating...

Steam Accounts

Can I use multiple Steam accounts on one computer?

Yes, you can indeed use multiple Steam accounts on a single computer. Valve Software allows users the freedom and flexibility to have...

Cross-Device Play

Can I play my Steam games on different devices?

Yes, you can play your Steam games on multiple devices. Valve offers the Steam Play feature, which allows you to access and play your...

Steam Trading Cards

What are Steam trading cards and how do they work?

Steam trading cards are collectible virtual cards that can be earned by playing games on the Steam platform, developed by Valve Software. To obtain trading cards, players must play eligible games that support the trading card system. While playing, players earn "drops," which are random card rewards. Once a full set of cards is collected, they can be crafted into a badge, granting exclusive benefits like profile backgrounds, emoticons, and sometimes even in-game items. Additionally, players can acquire additional cards by purchasing them from the Steam Community Market or by trading with other users. The trading card system encourages community engagement, allows players to personalize their Steam profiles, and creates a market for collectors and traders within the Steam ecosystem....

Refunds

Can I refund a game on Steam?

Yes, you can refund a game on Steam. Valve offers a refund policy that allows you to request a refund for any game purchased on the...

Achievements

What are Steam achievements and how do I earn them?

Steam achievements are virtual rewards given to players for completing specific tasks or reaching certain milestones in games on Valve's...

Item Trading

Can I trade or sell my Steam game items?

Yes, you can trade or sell your Steam game items through the Steam marketplace. Valve has created a system called Steam Trading that...

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