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Utility Warehouse Customer FAQ

Top Answers & How-to Guides

What is Utility Warehouse's Phone Number?

The question we are asked most often is about how to talk to Utility Warehouse customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my account online?

Yes, you can easily manage your Utility Warehouse account online. Our user-friendly online platform, called MyAccount, allows you to...

Are there any additional fees or charges I should be aware of when using Utility Warehouse services?

No, there are no additional fees or hidden charges when using Utility Warehouse services. We pride ourselves on transparency and ensuring...
Ask any question you have about Utility Warehouse customer service, get an answer now.

Recent Utility Warehouse Customer Questions

How do I move my bill payment to later in the month this month?

To adjust the payment date for your Utility Warehouse bill this month, you unfortunately can't do this online. The change has to be made manually by Utility Warehouse. To request this change, you will need to get in touch with their customer service team directly. They will guide you through the process. Please note that not all changes may be guaranteed as they depend on various factors such as your billing cycle and ongoing agreements, but the team will do their best to meet your request. Remember there is a link to the most up-to-date contact information right here on the page you are viewing.
Asked May 30, 2024 10:11 AM

Why can’t I talk to anyone on the phone about my account with utility warehouse as I am still being billed by vodaphone

We apologize for the inconvenience you're experiencing. Utility Warehouse has a customer service team who should be able to assist you with your account details. If you are experiencing difficulties in getting through to them, it could be due to high call volumes at certain times. To address your issue, make sure that you have properly switched your services. Sometimes, the previous service provider continues to send bills until they receive official confirmation of the closure or transfer of an account. If this continues, you may need to contact both Utility Warehouse and Vodafone to resolve the issue. Ensure to have all your account details handy when you call.
Asked Apr 15, 2024 3:10 PM

I need to speak to someone in person

We're sorry for the inconvenience, but we're unable to arrange in-person meetings with representatives from Utility Warehouse. However, Utility Warehouse offers 24/7 customer service with knowledgeable employees that can assist you over the phone, helping to answer any queries you may have or resolve issues. This ensures you can receive support at your convenience and stay connected. Your satisfaction is their top priority, and they focus on providing helpful, efficient telephone customer service.
Asked Apr 15, 2024 2:36 PM

Help me with my Utility Warehouse customer service issue

Power Outage

What should I do if there is a power outage in my area?

In the event of a power outage in your area, the first step is to check if the outage is affecting just your property or the whole...

Company Overview

What is Utility Warehouse?

Utility Warehouse is a leading energy and telecoms provider in the UK. It offers a range of services, including gas, electricity, broadband,...

Services Offered

What services does Utility Warehouse offer?

Utility Warehouse offers a range of essential services to meet your household needs. As a leading multi-utility provider in the UK,...

Cancellation Policy

Is there a cancellation fee if I want to cancel my services?

No, Utility Warehouse does not charge a cancellation fee. We understand that circumstances can change and sometimes customers may need...

Account Management

Can I manage my account online?

Yes, you can easily manage your Utility Warehouse account online. Our user-friendly online platform, called MyAccount, allows you to...

Discounts and Promotions

Are there any discounts or promotions available for Utility Warehouse services?

Yes, Utility Warehouse offers various discounts and promotions for its services. They regularly introduce special deals and incentives,...

Service Upgrades/Downgrades

Can I upgrade or downgrade my Utility Warehouse services?

Yes, you can easily upgrade or downgrade your Utility Warehouse services. Utility Warehouse offers flexibility and allows you to adjust...

Fees and Charges

Are there any additional fees or charges I should be aware of when using Utility Warehouse services?

No, there are no additional fees or hidden charges when using Utility Warehouse services. We pride ourselves on transparency and ensuring...
We look to the Utility Warehouse issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Utility Warehouse issues reported to GetHuman
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