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Uphold Customer FAQ

Top Answers & How-to Guides

How do I Contact Uphold Customer Service?

The question we are asked most often is about how to talk to Uphold customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I open an Uphold account?

You can create a personal and business account on Uphold. Simply complete a three-step sign-up process to successfully open an account....

What is the process for funding my Uphold account?

Funding an Uphold account is a straightforward process that allows users to deposit funds using various methods. To get started, users Once logged in, users can navigate to the funding section of the account. Uphold typically offers several options for adding funds, including bank transfers, credit and debit cards, cryptocurrencies, and in some regions, even additional funding methods such as wire transfers. The exact options available may vary based on the user's location. If choosing to fund the account with a bank transfer, users will need to select this option and then follow the prompts, which may include entering the necessary banking details and specifying the amount to transfer. It is important to note that bank transfers may take several business days to process, depending on the banking institutions involved. For credit or debit card deposits, users can input their card information and follow the instructions provided on the platform. This method often allows for instant funding, making it convenient for those who want to start trading or investing immediately. Users can also deposit funds in the form of cryptocurrencies by sending coins from an external wallet to their Uphold wallet address. This process involves selecting the cryptocurrency from the funding options and following the provided instructions. After the funds have been added, users will receive confirmation within the platform. It is advisable to check on the specific terms and any potential fees associated with funding methods. For the most accurate information and details related to funding options, users may wish to refer to the current web page on uphold.com or the relevant support section....
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Recent Uphold Customer Questions

I accidentally closed my account I want to open it up again

If you accidentally closed your Uphold account and wish to reopen it, you should be able to follow the account recovery process through the app or website. Usually, this involves verifying your identity and following the prompts provided. Ensure you have your account details ready for a smoother recovery process.
Asked Jun 19, 2026 6:03 PM

Move money from an Uphold USD account to a bank account I have listed on Uphold

To move money from your Uphold USD account to a bank account listed on Uphold, you need to initiate a withdrawal. Select the USD wallet, choose the option to withdraw, then select the bank account to which you want to transfer funds. Follow the prompts to complete the transaction. Ensure that your bank account is properly linked and verified to avoid any issues during the process.
Asked Mar 1, 2026 9:27 PM

I need to change my phone number with Uphold, so that I can reset my password and get the code thru the new phone number, and I am unable to login

If you're unable to log in and need to change your phone number for account recovery, please use the link on this page for the most up-to-date contact information. This will direct you to support who can assist you with resetting your password and updating your phone number.
Asked Feb 20, 2026 6:42 PM

How to I change my phone number with Uphold?

To change your phone number with Uphold, log into your account, go to the security settings or account settings, and look for the option to update your phone number. Follow the prompts to enter your new number and verify it, if required.
Asked Feb 20, 2026 6:36 PM

I need to update my address that is listed under my profile.

To update your address in your Uphold profile, log in to your account, navigate to the settings or profile section, and look for the option to edit your personal information. Enter your new address and save the changes.
Asked Nov 14, 2025 8:26 AM

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Trading and Transactions

What cryptocurrencies can I trade on Uphold?

Uphold offers a wide variety of cryptocurrencies for trading, making it an appealing option for both new and experienced users. The In addition to these well-known digital assets, Uphold also provides options for trading stablecoins like Tether (USDT) and USD Coin (USDC), which can help users mitigate volatility during their trading activities. Furthermore, Uphold often adds new cryptocurrencies to its platform, so the list of available assets can evolve over time. It is important for users to keep in mind that the availability of specific cryptocurrencies may vary based on their geographic region due to regulatory considerations. Therefore, it is advisable to check the Uphold platform directly to view the complete and most current list of cryptocurrencies that can be traded. By exploring the trading interface, users can also find additional details about trading pairs, market liquidity, and any applicable fees associated with transactions. For the most accurate information, visiting the Uphold website is recommended, where users can find details about supported assets and trading features....
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Can I use Uphold for fiat currency transactions?

Yes, Uphold does allow users to conduct transactions involving fiat currency. The platform supports multiple fiat currencies, enabling Additionally, Uphold offers various funding methods for fiat transactions, including bank transfers, credit card payments, and other payment options, facilitating the process of adding funds to a user's Uphold wallet. Users can also convert fiat currency into cryptocurrency and vice versa, providing flexibility for trading and investment strategies. It is essential to keep in mind that the specific services or features available might vary by country due to local regulations and compliance. To find detailed information about the supported fiat currencies and the process to execute fiat transactions, users can refer to the appropriate section on Uphold's website....
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How do I exchange one cryptocurrency for another on Uphold?

All verified users can easily sell coins on Uphold. You need to create an account first and link a bank account or card to start trading...
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Account Management

How do I open an Uphold account?

You can create a personal and business account on Uphold. Simply complete a three-step sign-up process to successfully open an account....
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How do I access my transaction history?

To access your transaction history on Uphold, you will need to log into your account through the Uphold App or the Uphold website....
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What should I do if I forget my password?

To reset your Uphold password, go to the sign-in page and click Reset Your Password. Enter the registered email and follow the Reset...
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Fees and Withdrawals

What fees does Uphold charge?

Uphold charges various fees that can depend on different factors such as the type of transaction, the currency involved, and user account When withdrawing funds to a bank account or a debit card, there may also be transaction fees imposed. These fees can differ based on the withdrawal method selected. Typically, bank transfers may have lower fees compared to card withdrawals, but the processing times may also vary. For users trading on the Uphold platform, they may encounter additional fees associated with trading activities. This can include fees for buying and selling assets, and these fees can change depending on the market conditions and trading volume. Furthermore, there may be fees associated with using certain features within the Uphold Wallet or services available on the Uphold platform. It is advisable for users to review the current fee schedule on the Uphold website to obtain the most accurate and detailed information regarding fees. The fee structure can also change over time, so regular checks on the official page ensure users are informed of any updates. Overall, being aware of these fees is crucial for users to make the most of their experience on Uphold....
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Can I withdraw funds to my bank account?

Withdrawing from Uphold to your bank account is a simple process. However, you should keep a few things in mind before doing so. First,...
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What is the minimum withdrawal amount on Uphold?

The minimum withdrawal amount on Uphold varies depending on the specific asset or currency being withdrawn. Generally, Uphold implements...
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Security and Storage

How can I securely store my digital assets?

The secure storage of digital assets is a fundamental concern for users of platforms like Uphold. It is important to practice good In addition to using hardware wallets, it is vital to enable two-factor authentication (2FA) on accounts related to digital asset platforms, including Uphold. Two-factor authentication adds an additional layer of security by requiring a second form of verification, such as a code sent to your mobile device, whenever you log in or attempt a sensitive action. This greatly reduces the likelihood of unauthorized access. Furthermore, it is advisable to use strong, unique passwords for each of your accounts. Avoid using easily guessable information, and consider utilizing password managers for added convenience and security. Regularly monitoring account activity for any unusual transactions can also help detect potential fraud early. Lastly, always be cautious about sharing personal information and avoid clicking on suspicious links in unsolicited emails. It is also beneficial to regularly educate oneself about new security practices and to consult the resources available on the specific platform you are using, such as the Uphold website, for up-to-date information on securing your assets....
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What security features does Uphold offer?

Uphold offers a variety of security features to help ensure the safety of its users and their digital assets. One of the primary security Another important feature is the use of cold storage for a substantial portion of customer funds. Cold storage refers to the practice of keeping digital assets offline, making them far less vulnerable to hacks and cyber threats. Uphold keeps most of its customers' assets in this secure environment, only keeping a small percentage in hot wallets for liquidity and operational needs. Uphold also employs state-of-the-art encryption protocols to protect user data and transactions. This encryption ensures that sensitive information remains confidential and secure while in transit over the internet. Additionally, the platform regularly undergoes security audits and assessments to identify and address potential vulnerabilities. Users are encouraged to utilize complex and unique passwords for their accounts to further enhance security. Uphold emphasizes the importance of good security hygiene among its users, suggesting regular password updates and vigilance against phishing attempts. Additionally, the platform alerts users of any unusual account activity, enabling them to take prompt action if anything suspicious occurs. For those seeking more information about Uphold's security protocols and the latest updates, it is advisable to visit their official website. There, current details regarding security measures and any new features can be found, providing a thorough understanding of how user assets are protected....
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Mobile App and Resources

Is there a mobile app for Uphold?

Yes, there is a mobile application available for Uphold. The Uphold app is designed to provide users with a convenient way to manage...
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Does Uphold have any educational resources?

Yes, Uphold provides a variety of educational resources designed to help users understand cryptocurrency, trading, and the features...
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Funding and Support

What is the process for funding my Uphold account?

Funding an Uphold account is a straightforward process that allows users to deposit funds using various methods. To get started, users Once logged in, users can navigate to the funding section of the account. Uphold typically offers several options for adding funds, including bank transfers, credit and debit cards, cryptocurrencies, and in some regions, even additional funding methods such as wire transfers. The exact options available may vary based on the user's location. If choosing to fund the account with a bank transfer, users will need to select this option and then follow the prompts, which may include entering the necessary banking details and specifying the amount to transfer. It is important to note that bank transfers may take several business days to process, depending on the banking institutions involved. For credit or debit card deposits, users can input their card information and follow the instructions provided on the platform. This method often allows for instant funding, making it convenient for those who want to start trading or investing immediately. Users can also deposit funds in the form of cryptocurrencies by sending coins from an external wallet to their Uphold wallet address. This process involves selecting the cryptocurrency from the funding options and following the provided instructions. After the funds have been added, users will receive confirmation within the platform. It is advisable to check on the specific terms and any potential fees associated with funding methods. For the most accurate information and details related to funding options, users may wish to refer to the current web page on uphold.com or the relevant support section....
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Is there customer support available on Uphold?

Uphold does provide customer support to assist users with their inquiries and issues. Users can typically access support through the...
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