Ubiquiti Networks Customer FAQ

Top Answers & How-to Guides

What is Ubiquiti Networks's Phone Number?

The question we are asked most often is about how to talk to Ubiquiti Networks customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use Ubiquiti Networks devices for outdoor installations?

Yes, Ubiquiti Networks devices are specifically designed for outdoor installations. Their product line includes a wide range of outdoor-friendly...
Ask any question you have about Ubiquiti Networks customer service, get an answer now.

Recent Ubiquiti Networks Customer Questions

How to disconnect a router from previous owner account?

To disconnect a router from a previous owner's account, you would typically require the previous owner to remove the device from their account. This is crucial for Ubiquiti devices that are connected to cloud-based UniFi Controller software. The previous owner must forget (remove) the device from their account so you can add it to yours. If you've purchased a second-hand device, please ensure the previous owner has completed this step. If it's not possible to contact the previous owner, you may need to contact Ubiquiti Networks for assistance. Always remember to reset the device to factory settings before you start configuring it to your network.
Asked Apr 22, 2024 6:11 PM

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Technical Support

How do I get technical support from Ubiquiti Networks?

Wireless products can be the greatest things in the word, until one day when they don't work. Here's how to torubleshoot your Ubiquiti...

Products

What products does Ubiquiti Networks offer?

Ubiquiti Networks offers a wide range of products that cater to the needs of wireless communication and networking. Their product line...

Warranty

What is the warranty on Ubiquiti Networks products?

The warranty on Ubiquiti Networks products varies depending on the specific product purchased. Most Ubiquiti Networks products come...

Range Extension

Can I extend the range of my Ubiquiti Networks device?

Yes, you can extend the range of your Ubiquiti Networks device. Ubiquiti Networks offers various solutions to help extend the wireless...

Credentials

What is the default username and password for Ubiquiti Networks devices?

The default username and password for Ubiquiti Networks devices are usually "ubnt" for both. However, it is crucial to note that for...

User Capacity

What is the maximum number of users supported by Ubiquiti Networks devices?

Ubiquiti Networks devices are designed to support a large number of users. The maximum number of users supported varies depending on...

Compatibility

Can I use Ubiquiti Networks devices with other brands of networking equipment?

Yes, Ubiquiti Networks devices can be used with other brands of networking equipment. Ubiquiti follows industry-standard protocols...

Signal Range

What is the range of wireless signals on Ubiquiti Networks devices?

The range of wireless signals on Ubiquiti Networks devices varies depending on the specific product. Ubiquiti offers a wide range of...

Mobile Apps

Are there any mobile apps available for managing Ubiquiti Networks devices?

Yes, there are several mobile apps available for managing Ubiquiti Networks devices. Ubiquiti offers a range of intuitive and user-friendly...

Outdoor Installations

Can I use Ubiquiti Networks devices for outdoor installations?

Yes, Ubiquiti Networks devices are specifically designed for outdoor installations. Their product line includes a wide range of outdoor-friendly...
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