In a nutshell: If you shipped a package via UPS with the wrong address, follow these steps to potentially fix the error. Go to the UPS website and find the "Get Help" section. Click on "
If you shipped a package via UPS and you realize you put the wrong address on it, there may be a way for you to fix the error. The following information can be helpful.
Cell phone
Visit the UPS website.
On the main page of the UPS website, scroll down until you see “Track” in white lettering. Below that is a white box followed by a yellow “Track” button. Beneath that says, “Need help changing your delivery? Get Help.” Click on "Get Help."
Clicking on the link will take you to a page that says “Change a Delivery” at the top. Scroll down until you see a section that says, “Change a Delivery I Sent.” Click on the section.
Read the information under “Change a Delivery I Sent.” It will provide you with three options you have: “Request the package be returned to you or redirect the package to another address,” “Redirect the package to another address” or “Reschedule the delivery for another day.” It's important to note that you can only make the change before UPS tries to make the delivery the first time.
In the same section you're currently in, click on the button that says “Learn More.” You'll be taken to a page that says, “Changing a Delivery You've Sent with UPS Delivery Intercept.” Read this information to learn more about how each option can work.
On the same page, scroll down until you find the section that says, “How To Request a UPS Delivery Intercept.” This section will tell you exactly how to do it right from the shipping history section in your account. If you still need assistance, move onto the next step.
If you still need assistance, contact UPS customer service. They can provide you with the information you need.
Try to change the address from your UPS account as soon as you realize the package is going to the wrong destination. The sooner you make the request, the more likely you may be able to fix the situation.
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