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TruConnect Customer FAQ

Top Answers & How-to Guides

What is TruConnect's Phone Number?

The question we are asked most often is about how to talk to TruConnect customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Report My Phone Lost or Stolen to TruConnect?

Losing or having a phone stolen is stressful, but reporting it promptly is crucial. TruConnect has a process for reporting lost or...

How Do I Cancel My TruConnect Hotspot?

This easy to follow guide outlines how TruConnect customers can cancel their hotspot subscription. If you are currently a TruConnect...
Ask any question you have about TruConnect customer service, get an answer now.

Recent TruConnect Customer Questions

My screen is broken and the phone is over a year old. Can I get a replacement phone

If your phone is over a year old and the screen is broken, you may not be eligible for a free replacement phone under TruConnect's standard policies. However, options may exist for purchasing a new device at a discounted price or through other programs. Please check the terms and conditions that apply to your specific situation.
Asked Jan 9, 2025 12:37 AM

Do I need a new Sim card to activate my phone again

If you're reactivating a phone on the same network and it previously had service, you typically do not need a new SIM card. However, if you're switching to a new device or if your SIM card is lost or damaged, you may require a new one to activate the phone.
Asked Dec 5, 2024 5:04 AM

How do I get my truconnect phone activated again

To activate your TruConnect phone again, you will typically need to follow the instructions provided for activation. This may involve powering on your device, ensuring it has a SIM card inserted, and following the on-screen prompts or instructions provided in the user manual. If the phone was previously activated, you might need to check your service status or account balance as well.
Asked Dec 5, 2024 5:02 AM

How can I get a new truconnect phone number

To get a new TruConnect phone number, you typically need to sign up for a new service plan or activate a new device. During the activation process, you will have the option to get a new number. If you're switching from another provider, you may be able to port your existing number instead. Be sure to follow the instructions provided in the activation process for getting your new number.
Asked Sep 25, 2024 4:12 AM

Why is my service deactivated and sim card no good

Your service might be deactivated due to non-usage, exceeding the allocated data limit, or a billing issue. The SIM card could be marked as inactive or defective. Please review your usage and billing status to identify the exact reason.
Asked Aug 2, 2024 5:06 AM

Help me with my TruConnect customer service issue

Account Management

How Do I Report My Phone Lost or Stolen to TruConnect?

Losing or having a phone stolen is stressful, but reporting it promptly is crucial. TruConnect has a process for reporting lost or...

How Do I Cancel My TruConnect Hotspot?

This easy to follow guide outlines how TruConnect customers can cancel their hotspot subscription. If you are currently a TruConnect...

Plans

What plans does TruConnect offer?

TruConnect offers various mobile phone plans suitable for different needs. Our plans include a combination of talk, text, and data...

SIM Card

How long does it take to receive my TruConnect SIM card?

TruConnect aims to deliver SIM cards to customers within 3-5 business days. Once your order is placed, it typically takes 1-2 business...

Compatibility

Can I use my own phone with TruConnect?

Yes, you can use your own phone with TruConnect. TruConnect offers compatibility with most unlocked GSM phones, including devices from...
We look to the TruConnect issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
TruConnect issues reported to GetHuman
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