The question we are asked most often is about how to talk to TruConnect customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
To get a new TruConnect phone number, you typically need to sign up for a new service plan or activate a new device. During the activation process, you will have the option to get a new number. If you're switching from another provider, you may be able to port your existing number instead. Be sure to follow the instructions provided in the activation process for getting your new number.
Asked Sep 25, 2024 4:12 AM
Why is my service deactivated and sim card no good
Your service might be deactivated due to non-usage, exceeding the allocated data limit, or a billing issue. The SIM card could be marked as inactive or defective. Please review your usage and billing status to identify the exact reason.
Asked Aug 2, 2024 5:06 AM
Do I keep the phone if I cancel service?
If you cancel TruConnect service, you may be required to return the phone. Terms vary based on the program and plan, so review your agreement for specific details.
Asked Jul 23, 2024 11:34 PM
when should I expect my SIM card to arrive in the mail
Typically, you can expect your TruConnect SIM card to arrive within 7-10 business days after your order has been processed and shipped.
Asked Jul 19, 2024 3:00 PM
Why is my Tru connect phone telling me to make a payment when I have a lifeline phone
If your TruConnect phone is prompting you to make a payment despite being a Lifeline participant, it may be due to an error in your account status or billing system. Ensure that your Lifeline eligibility is up to date and that all required documents have been submitted. You might also want to check your account for any missed recertification deadlines.
We look to the TruConnect issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.