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Thule Customer FAQ

Top Answers & How-to Guides

What is Thule's Phone Number?

The question we are asked most often is about how to talk to Thule customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Thule's shipping policy?

Thule's shipping policy ensures efficient and timely delivery of your purchased products. Thule offers various shipping methods, including...
Ask any question you have about Thule customer service, get an answer now.

Recent Thule Customer Questions

how to troubleshoot a thule roofbox lock

If your Thule roof box lock is giving you trouble, it might be due to dirt, grime, or frozen mechanisms. First, try using a lock de-icer or a small amount of warm (not hot) water to thaw a frozen lock. If it's not freezing issues, apply a dry lubricant to the lock mechanism. Avoid oil-based lubricants as they can attract more dust and grime. If the problem persists, you may need to replace the lock. Thule supplies replacement keys and locks. Be sure to take note of the number on your key or lock before you purchase the replacement.
Asked Mar 29, 2024 4:21 PM

Help me with my Thule customer service issue

Product Information

What is Thule?

Thule is a renowned brand that specializes in manufacturing premium car racks, cargo carriers, and sports equipment carriers. With...

Where are Thule products sold?

Thule products are sold in a wide range of retail locations worldwide. You can find our products at authorized Thule dealers, which...

Policies

What is Thule's return policy?

Thule's return policy aims to ensure customer satisfaction. If you are not completely satisfied with your Thule product, you may return...

Are Thule products covered by warranty?

Yes, Thule products are covered by warranty. Thule offers a limited lifetime warranty on most of their products, ensuring that they...

What is Thule's shipping policy?

Thule's shipping policy ensures efficient and timely delivery of your purchased products. Thule offers various shipping methods, including...

Compatibility

Can Thule racks be used on any vehicle?

Yes, Thule racks are designed to be versatile and can be used on most vehicles. Thule offers a wide range of rack systems, including...

Can Thule bike racks fit different sizes of bikes?

Yes, Thule bike racks are designed to fit different sizes of bikes. Thule offers a wide range of bike rack models that can accommodate...

Are Thule products compatible with other brands?

Yes, Thule products are designed to be compatible with various brands in the market. Thule takes pride in their commitment to ensuring...

Services

Does Thule offer installation services?

Yes, Thule offers installation services for a wide range of their products. Thule recognizes that proper installation is crucial to...
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Thule issues reported to GetHuman
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