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The Trainline Customer FAQ

Top Answers & How-to Guides

What is The Trainline's Phone Number?

The question we are asked most often is about how to talk to The Trainline customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any additional fees or charges when booking train tickets?

No, there are no additional fees or charges when booking train tickets through The Trainline. The total price displayed during the...
Ask any question you have about The Trainline customer service, get an answer now.

Recent The Trainline Customer Questions

How can I book my travel if all my payment methods have been refused ?

We're sorry to hear you're having trouble with your payment methods. It's best to double-check that the card details have been entered correctly, and that there are sufficient funds in the account. Also, ensure that any card used for overseas transactions has been approved by your bank. Alternatively, you may try using a different method of payment. Trainline accepts multiple payment options like credit/debit cards, PayPal, and Apple Pay. If you're still facing difficulties, it might be a good idea to contact your bank for assistance in troubleshooting the issue.
Asked Apr 16, 2024 12:34 PM

Have not received the e-tickets by email despite two requests

We're sorry for the inconvenience. Tickets from The Trainline usually arrive in your email inbox soon after booking. Make sure to check your spam or junk mail folder, as sometimes emails can go there. If you still can't find your e-ticket, your tickets might also be retrievable within your Trainline account under "My Bookings." If all these have been tried with no success, unfortunately, there might have been an error in the system or with the provided email address during booking. In such cases, it's advisable to get in touch with The Trainline's customer service for further assistance.
Asked Apr 10, 2024 7:47 PM

Find evidence of tickets I bought online but have not received confirmation

If you haven't received confirmation for tickets you bought online from The Trainline, please check your spam or junk folder in your email, since confirmation emails and e-tickets may sometimes end up there. If you still cannot find them, log in to your account on The Trainline website or app. All your past and upcoming trips, including ticket details, should be found in the “My Bookings” section of your account. If you cannot find the ticket information there, it is possible the booking did not go through. But a confirmation message right after your payment is a common verification that your booking was successful. This usually includes a summary of the trip and a booking confirmation.
Asked Apr 4, 2024 8:12 PM

Where do I find my digital rail card

Your digital Railcard can be found in the "Railcards" section of your Trainline account. Simply log into your account and navigate to the Railcards tab where you will find all your purchased Railcards. You can also add them when booking a journey. Just select a railcard in the drop-down picker when you're booking your journey and make sure you carry it with you when you travel. Remember, only the named Railcard holder can use it for travel discounts.
Asked Apr 4, 2024 12:24 PM

The Rail card expiry dates and restrictions on the 16-17 saver

The 16-17 Saver Railcard is valid for one year or until your 18th birthday, whichever comes first. This railcard offers a 50% discount on most rail fares for children aged 16-17, including standard Anytime, Off-Peak, Advance, and Season tickets. However, there is a minimum fare of £12 for all Anytime and Off-Peak tickets before 10am Monday to Friday, excluding public holidays and July and August. Please remember to always carry your railcard while traveling; if forgotten or expired, you may be asked to pay the full fare.
Asked Apr 3, 2024 6:39 PM

Help me with my The Trainline customer service issue

Payment Methods

What payment methods are accepted on The Trainline?

On The Trainline, a variety of payment methods are accepted to ensure convenience for all passengers. The common payment options include...

Booking Changes

Can I change or cancel my train ticket booking?

Yes, you can change or cancel your train ticket booking as long as the ticket allows it. The Trainline offers flexible options to accommodate...

Can I make changes to my journey after booking?

Yes, you can make changes to your journey after booking. The Trainline allows you to modify your journey details such as the time,...

Seat Selection

Is it possible to choose my own seat on the train?

Yes, it is possible to choose your own seat on the train when you book tickets through The Trainline. However, seat selection options...

Ticket Types

What types of train tickets are available on The Trainline?

On The Trainline, a wide range of train tickets are available to suit various needs. These include Advance tickets, which offer the...

Ticket Delivery

Do I need to print my train tickets or can I use a mobile ticket?

No, you do not need to print your train tickets when booking with The Trainline. The convenience of mobile tickets allows you to access...

Delays and Cancellations

What happens if my train is delayed or cancelled?

If your train gets delayed or cancelled, our priority is to ensure you reach your destination as smoothly as possible. In case of a...

Discounts

Are there any discounts available on train tickets?

Yes, there are several discounts available on train tickets when booking through The Trainline. You can take advantage of Advance tickets...

Fees and Charges

Are there any additional fees or charges when booking train tickets?

No, there are no additional fees or charges when booking train tickets through The Trainline. The total price displayed during the...
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