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Terasen Gas Customer FAQ

Top Answers & How-to Guides

What is Terasen Gas's Phone Number?

The question we are asked most often is about how to talk to Terasen Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the office hours at Terasen Gas?

The office hours at Terasen Gas are Monday to Friday, from 8:00 AM to 5:00 PM. We are closed on weekends and statutory holidays. Our...
Ask any question you have about Terasen Gas customer service, get an answer now.

Billing

How can I sign up for automatic bill payment?

To sign up for automatic bill payment with Terasen Gas, you can enroll online through your account portal or by contacting customer...

What should I do if my gas bill seems unusually high?

If your gas bill seems unusually high, there may be a few reasons for the increase. First, check if there have been any changes in...

What are the payment options available for my gas bill?

Terasen Gas offers multiple convenient payment options for your gas bill. You can choose to pay via pre-authorized payment, where the...

Safety

What should I do if I smell gas in my home?

If you smell gas in your home, it is important to act quickly and safely. Do not turn on any lights, use any electronic devices, or...

Meter Reading

How can I read my gas meter?

Reading your gas meter is easy with these steps: 1. Locate your gas meter outside your home. 2. Take note of the numbers displayed on the meter. 3. Read the numbers from left to right, ignoring any numbers in red. 4. If numbers are followed by 'ft³' or 'M3', record this unit as well. 5. Keeping track of your gas usage regularly will help you monitor your consumption and potentially save on energy costs. If you have any questions or concerns about reading your gas meter, feel free to contact us for assistance....

Appointments

Can I schedule a service appointment online?

Yes, you can conveniently schedule a service appointment online with Terasen Gas. Our user-friendly website allows you to book a service...

Rebates

Are there any rebates or incentives available for energy-efficient appliances?

Yes, Terasen Gas offers rebates and incentives for energy-efficient appliances. By participating in their efficient appliance rebate...

Hours

What are the office hours at Terasen Gas?

The office hours at Terasen Gas are Monday to Friday, from 8:00 AM to 5:00 PM. We are closed on weekends and statutory holidays. Our...

Help me with my Terasen Gas customer service issue

Ask any question you have about Terasen Gas customer service. We will do our best to get you answers right away.
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