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Telus Customer FAQ

Top Answers & How-to Guides

What is Telus's Phone Number?

The question we are asked most often is about how to talk to Telus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my Telus phone while traveling internationally?

Yes, you can use your Telus phone while traveling internationally. Telus offers international roaming services, allowing you to stay...
Ask any question you have about Telus customer service, get an answer now.

Recent Telus Customer Questions

Did I just receive a message that my phone service is being terminated?

Hmmm... we're not sure about that. It's important to check directly with Telus regarding any messages concerning the termination of your service. Make sure the notification is legitimate and not a phishing attempt. Telus will surely provide the accurate information you need.
Asked Mar 21, 2024 10:41 PM

Help me with my Telus customer service issue

Payment Options

What payment options are available for Telus services?

Telus offers various payment options to cater to customers' preferences and convenience. Customers can choose to make payments using...

Service Plans

Can I change my Telus service plan online?

Yes, you can change your Telus service plan online. Telus provides an easy and convenient online platform where you can manage all...

Internet Plans

What are the available Telus internet plans in my area?

Telus offers a range of internet plans tailored to your specific needs and location. The availability of plans varies depending on...

Multi-device Viewing

Can I watch Telus TV on multiple devices simultaneously?

Yes, you can watch Telus TV on multiple devices simultaneously. Telus offers a feature called "Optik TV on the go," which allows customers...

Voicemail Activation

What are the steps to activate voicemail on my Telus phone?

To activate voicemail on your Telus phone, follow these simple steps. First, dial *98 from your Telus phone. Next, enter your temporary...

International Travel

Can I use my Telus phone while traveling internationally?

Yes, you can use your Telus phone while traveling internationally. Telus offers international roaming services, allowing you to stay...
We look to the Telus issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telus issues reported to GetHuman
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