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Telstra Customer FAQ

Top Answers & How-to Guides

What is Telstra's Phone Number?

The question we are asked most often is about how to talk to Telstra customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a Telstra app available for managing my account?

Yes, Telstra offers a convenient mobile app for managing your account. The Telstra app is designed to give you easy access to a range...

What are the available Telstra broadband plans?

Telstra offers a wide range of broadband plans to suit various needs and budgets. Customers can choose from various options such as...
Ask any question you have about Telstra customer service, get an answer now.

Recent Telstra Customer Questions

Is Telstra exempt from Australian consumer law or protection?

No, Telstra is not exempt from Australian consumer law or protection. Like all businesses operating in Australia, Telstra is required to comply with the Australian Consumer Law. This law ensures fair trading and consumer protection, and contains various rights and protections for consumers. It requires businesses to provide goods and services that are of acceptable quality, fit for purpose, match the description or sample given, and have spare parts and repair facilities reasonably available, among other things. Failure to comply with these requirements may lead to legal consequences.
Asked Apr 16, 2024 10:44 AM

I can not use my landline hand set, to ring out.

Sorry to hear you're having trouble with your landline. Firstly, please ensure the handset is properly connected to the base and that the base is connected to the wall socket. If everything is properly connected but the problem persists, try resetting the device. Unplug all cords from the wall socket and from the base of the phone. Leave it unplugged for about a minute, then reconnect everything. If this fails, it could be a problem with your service or the device itself. If the issue still persists, it may be necessary to replace the handset or get professional help from Telstra technicians.
Asked Mar 26, 2024 12:31 AM

There is no dial tone on our land line

We're sorry to hear that you're experiencing issues with your Telstra landline. To start troubleshooting, examine your handset to make sure it's properly connected and has power. You might also want to try a different handset in the same socket or the problematic handset in a different socket. If your phone has a cord make sure it's not damaged. Ensure that there are no diversions set on the line. In some cases, restarting the modem can also solve the problem. If the issue persists, it may be a network issue and you'll have to get in touch with Telstra for further assistance.
Asked Mar 3, 2024 11:43 PM

Help me with my Telstra customer service issue

Services

What services does Telstra provide?

Telstra provides a wide range of services to cater to various communication needs. As a leading telecommunications provider in Australia,...

Mobile Plans

What are the available Telstra mobile plans?

Telstra offers a wide range of mobile plans to suit different needs and budgets. Customers can choose from several options, including...

Network Coverage

What is the coverage area of Telstra's network?

Telstra's extensive network covers a vast area, ensuring reliable communication across Australia. With the largest geographical coverage...

International Calling

What are the international calling rates with Telstra?

Telstra offers competitive international calling rates to connect you with loved ones around the world. The exact rates vary depending...

Fair Use Policy

What is Telstra's fair use policy?

Telstra's fair use policy is a set of guidelines designed to ensure fair and equitable usage of their services. It aims to prevent...

Account Management

Is there a Telstra app available for managing my account?

Yes, Telstra offers a convenient mobile app for managing your account. The Telstra app is designed to give you easy access to a range...

Broadband Plans

What are the available Telstra broadband plans?

Telstra offers a wide range of broadband plans to suit various needs and budgets. Customers can choose from various options such as...
We look to the Telstra issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Telstra issues reported to GetHuman
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