If Target's online tool for checking your gift card balance and won't load or display your gift card's balance correctly, you will have to diagnose and fix the problem yourself. Double-check the access number and gift card number, check your internet connection, wait for IT staff to fix the problem, and check for signs of hacking or theft.
Target's convenient online gift card tool lets you easily check your Target gift card balance. If you tried to use that tool and found that it either shows the wrong balance or can't even find your card, you have some problem. You should figure out what's going on and how to correct it before trying to use the card again. This article will show you what to do.
If the gift card tool works alright but can't find any record of your card, the problem might simply be that you entered the access number and/or gift card number incorrectly. Double-check the numbers and try it again. Look for both of them on the back of your physical gift card, right under the bar code. Look for both numbers in the delivery email of your e-gift card.
If the gift card tool isn't working, the most likely reason is that you've lost your internet connection. Check the connection. Target's server may be having technical difficulties if your computer is still online. Wait a while so that Target's IT staff can fix the problem. If it doesn't, the company might not know about the problem yet. Contact a Target customer service agent and let them know about it.
If the gift card tool says that there is no money left on the card when you haven't spent it all yet, someone might have stolen it and used it up. If your gift card is an actual physical card, look for it. If you can't find it, the odds are pretty decent that someone stole it and used it. Report the issue to a Target representative. You can also file a report with the police.
If you have a Target e-gift card instead, you can check for signs of theft by logging in and checking for purchases you know you didn't make. Change your Target account's password immediately if you find any, so the hacker can't do any more damage. Then contact a Target customer service agent to make a report. It's best to make the report during normal business hours because you might need to talk to multiple departments.
If you have something to report or need any other help, contact a Target customer service representative. You can find one on the Target help forum or chat, or you can use email or your phone. <
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