What Do I Do If My Baggage Was Damaged with Spirit Air?
Flying is still one of the safest and quickest ways to travel, so the worst thing that can happen during a trip is for your bags to become damaged. This guide will help you in case this unlikely situation does occur when you fly Spirit Air.
The Basic Steps
- File a report first with immediately at a Spirit Air baggage service office at the airport. Please keep in mind that domestic flights must report damaged or lost baggage within 4 hours of arrival while international flights must report damaged baggage within 7 days of arrival.
- File a claim at www.spirit.com/bagclaim and follow the prompts to file your claim. If that online form is unavailable, a PDF file is available for download near the bottom of the page. Complete it and mail it and the supporting documents to
Spirit Airlines
ATTENTION: Luggage Resolution Department
2800 Executive Way
Miramar, FL 33025
Starting the Claims Process
- Once you file a report with a Spirit Air Associate, you will be given either a Baggage Irregularity Receipt or a Luggage Service Report, depending on the type of claim. These documents will have pertinent information regarding your claim along with a report number.
- Your claim will be denied if you don't file a report with Spirit at the arriving airport within the timeframe allotted.
- Review and complete the Customer Property Form at www.spirit.com/bagclaim and then save it to your computer.
- Go to spirit.com/help and click on Ask a Question and complete the needed fields.
- To help, the inquiry topic will be File a Bag Claim under Bags.
- The type of claim will be however your bag was mishandled.
- Attach the Customer Property Form and the supporting documents.
- Verify you're not a robot and click on Submit. You should receive a confirmation email shortly. An associate from the Luggage resolution Team should be contacting you within 24 hours of Spirit receiving your claim with the next steps.
Things Spirit Air isn't Responsible For
Damages due to wear and tear of the following
- Over-packing or over-stuffing the bag
- Packing of fragile or perishable items
- Manufacturer's defects
- Pre-existing damage or scuff marks
No Liability for Certain Items, Checked or Carry-on
- Electronics
- Medicines
- Money or jewelry
- Business Documents
- Computers or eyeglasses
- Limited liability for unchecked baggage or carry-ons. Spirit will only take responsibility for damages incurred due to sheer negligence, not normal shifting of items during flight or turbulence.
- Please note this is not an exhaustive list, the full list is close to page 37 of this document https://content.spirit.com/Shared/en-us/Documents/Contract_of_Carriage.pdf
If you need any help or have questions about the claims process, you can either send an inquiry at spirit.com/help or call them here.
Keywords: Spirit Damaged Bag claim, Help sending a damaged bag claim to Spirit
Summary: Damaged baggage shouldn't have to wreck your travel plans. Making the initial report with Spirit within 4 hours for domestic travel and 7 days for international goes a long way in helping your claim. Waiting too long will cause your claim to be denied, but once you file a report with Spirit Air and send in the needed documents, your claim will be processed as quickly as possible.
Flying is still one of the safest and quickest ways to travel, so the worst thing that can happen during a trip is for your bags to become damaged. This guide will help you in case this unlikely situation does occur when you fly Spirit Air.
The Basic Steps
- File a report first with immediately at a Spirit Air baggage service office at the airport. Please keep in mind that domestic flights must report damaged or lost baggage within 4 hours of arrival while international flights must report damaged baggage within 7 days of arrival.
- File a claim at www.spirit.com/bagclaim and follow the prompts to file your claim. If that online form is unavailable, a PDF file is available for download near the bottom of the page. Complete it and mail it and the supporting documents to
Spirit Airlines
ATTENTION: Luggage Resolution Department
2800 Executive Way
Miramar, FL 33025
Starting the Claims Process
- Once you file a report with a Spirit Air Associate, you will be given either a Baggage Irregularity Receipt or a Luggage Service Report, depending on the type of claim. These documents will have pertinent information regarding your claim along with a report number.
- Your claim will be denied if you don't file a report with Spirit at the arriving airport within the timeframe allotted.
- Review and complete the Customer Property Form at www.spirit.com/bagclaim and then save it to your computer.
- Go to spirit.com/help and click on Ask a Question and complete the needed fields.
- To help, the inquiry topic will be File a Bag Claim under Bags.
- The type of claim will be however your bag was mishandled.
- Attach the Customer Property Form and the supporting documents.
- Verify you're not a robot and click on Submit. You should receive a confirmation email shortly. An associate from the Luggage resolution Team should be contacting you within 24 hours of Spirit receiving your claim with the next steps.
Things Spirit Air isn't Responsible For
Damages due to wear and tear of the following
- Over-packing or over-stuffing the bag
- Packing of fragile or perishable items
- Manufacturer's defects
- Pre-existing damage or scuff marks
No Liability for Certain Items, Checked or Carry-on
- Electronics
- Medicines
- Money or jewelry
- Business Documents
- Computers or eyeglasses
- Limited liability for unchecked baggage or carry-ons. Spirit will only take responsibility for damages incurred due to sheer negligence, not normal shifting of items during flight or turbulence.
- Please note this is not an exhaustive list, the full list is close to page 37 of this document https://content.spirit.com/Shared/en-us/Documents/Contract_of_Carriage.pdf
If you need any help or have questions about the claims process, you can either send an inquiry at spirit.com/help or call them here.
Further questions?
Ask a followup or related question and we will try to provide an answer in seconds.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Solutions to similar problems
Why does GetHuman Write How-to Guides for Spirit Air Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Spirit Air in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If My Baggage Was Damaged with Spirit Air? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.