What Do I Do If I Was Overcharged for My Spirit Air Flight?
Being over-charged on a flight is rarely an easy thing to resolve, but the best course of action is to call their customer service and inquire what can be done and what you need to do first, if anything. Instead of a direct refund to your card, they may issue a travel credit in the event you cancel the booking and try again, so reviewing their refund policies can help.
Booking a flight is usually a no-nonsense task, you visit the website of an airline you like/can tolerate and see what kind of places they have and if these have any good deals on packages. What if you book a flight and somehow the charge to you was higher than you expected? There are a few reasons for this and this guide can explain them and steer you in the right direction in case this unlikely event happens to you with Spirit Air.
A Few of the Easy Explanations
- The price increased since you last saw it and you may not have noticed the change until after you booked.
- Your purchase incurred additional fees.
- A computer error on Spirit's side.
- A computer error on your bank/credit cards side.
What to do
- Contact Spirit Air, call them here on their 24/7 customer service line or approach a Spirit Air employee at the airport.
- File a complaint if it comes to that.
Go to spirit.com/help and select complaint and then Other as the topic. Fill out as much information as you can and someone from Spirit will contact you.
- Depending on the reason, Spirit Air may not be able to refund your ticket. Some tickets are non-refundable.
- If your flight is showing the option to cancel, and you booked it 7 days ahead of your departure date but are cancelling within 24 hours of booking it, then you can cancel it without any charges. Contact customer service to make sure you receive the credit before you make another attempt to book your flight.
- Review your confirmation email for your booking again. Did the fine print explain any of the extra fees? If the sum of cost of your booking plus all the added fees is still not adding up, it may be an error on your financial institution's side.
- Call your bank or credit card company to see if it is an error. If so, they'll be able to correct it.
Some Preventative Measures
- Review the fee schedule for the airline and inquire by phone or contact form about their policies and procedures when someone is overcharged for their flight. They might be able to send a searchable document like a PDF. Hitting the control button and the F key at the same time brings up the search feature in most computer documents.
- Review your selected destination carefully to verify with yourself that the price is within budget for your needs.
- Never use the back button after you submit a payment, it could cause a double-charge to your payment method that is invisible to the airlines.
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Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
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