Snapfish Customer FAQ

Shipping times can vary based on the product and order volume. Typically, orders are processed within a few business days, and then shipping times depend on the selected shipping method. You can check the status of your order in your account for more specific information on when it will ship.

There is a link to the most up-to-date contact information right here on this page you are viewing. Please use that link to get in touch with Snapfish regarding your order issue.

For concerns about an order placed with expedited shipping that hasn't arrived, we recommend checking the order status through your Snapfish account. If the order is significantly delayed, it may be best to review the shipping policies and see if there are any updates regarding delays in your area.

We understand your concern regarding your order. However, once an order is in production or has shipped, we have specific policies that govern refunds. Please refer to our refund policy on this page for detailed information about your request.

We recommend checking if your project can be adjusted within the Snapfish platform. Often, you can modify your existing design by switching the product type and then making necessary changes. Look for options to change the product in the editing section, which allows for customization without starting anew.