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Smart Telecom Customer FAQ

Top Answers & How-to Guides

What is Smart Telecom's Phone Number?

The question we are asked most often is about how to talk to Smart Telecom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any fees for early termination of the contract?

Yes, there are fees for early termination of the contract with Smart Telecom. If you decide to cancel your contract before the agreed-upon...
Ask any question you have about Smart Telecom customer service, get an answer now.

Recent Smart Telecom Customer Questions

My sim card no signal How to fix it?

If your Smart Telecom sim card has no signal, first try restarting your phone. Sometimes, it's a simple software glitch that can be fixed with a restart. If the problem persists, please check if the sim card is properly installed in your phone. In case this doesn't help either, you should verify that you are within the network coverage area. If none of these steps work, your sim card could be damaged. In that case, you can order a new sim card or visit a Smart Telecom store for further assistance. Remember, never try to repair the sim card yourself, as it may cause further damage.
Asked Mar 27, 2024 1:30 PM

How can I activate my roaming number after being deactivated by smart telecom company

To reactivate your roaming number that has been deactivated by Smart Telecom, you will first need to settle any outstanding payments on your account since a common reason for deactivation is non-payment. Once this is done, you can request for your roaming service to be reactivated. You can do this by logging into your online account and following instructions, or you can reach out to customer service by phone. Take note that there might be a waiting period for the reactivation. Please remember to pay your bills on time to prevent any future deactivation.
Asked Mar 16, 2024 2:50 AM

Convert from postpaid to prepaid

Certainly! Converting your postpaid account to prepaid is a straightforward process. First, you need to ensure that all dues on your postpaid account are cleared. Once done, take your ID proof and one passport-sized photo to your nearest Smart Telecom store. Request them for a prepaid SIM. They'll give you a new SIM which will be activated in a while after completing the necessary formalities. Do remember to backup and transfer all necessary data from your old SIM to the new one, as including contacts or saved messages, as these won't be transferred automatically.
Asked Mar 7, 2024 7:33 AM

is it possible to roam my tnt number even if i am already outside in the philippines?

Yes, it is possible to roam your TNT number even when you're already outside the Philippines. However, you need to ensure that the roaming service is activated on your account. To do this, you may need to reach out to our customer service support through another Smart Telecom line before you leave the country or when you're already abroad. Remember to check that your phone is also set to automatically select a network for uninterrupted roaming service. Roaming charges may apply so it's advised to be aware of the rates for the country you are in.
Asked Mar 4, 2024 3:22 PM

Help me with my Smart Telecom customer service issue

Services Offered

What services does Smart Telecom offer?

Smart Telecom offers a wide range of services to meet diverse communication needs. As a leading telecommunications provider, our services...

Billing Process

How does Smart Telecom billing work?

Smart Telecom billing works on a monthly basis. Customers are billed for their services, including voice calls, SMS, and data usage,...

Number Transfer

Can I transfer my current phone number to Smart Telecom?

Yes, you can transfer your current phone number to Smart Telecom. We understand the importance of keeping your existing number, and...

Coverage Area

What is the coverage area for Smart Telecom?

Smart Telecom provides extensive coverage across the country, ensuring reliable communication for our valued customers. Our network...

Internet Speeds

What are the available internet speed options?

Smart Telecom offers a variety of internet speed options to cater to different needs and requirements. Customers can choose from three...

Contract Terms

Is there a contract for Smart Telecom services?

No, Smart Telecom does not require any contract for its services. We offer flexible plans and options that allow customers to choose...

Service Bundling

Can I bundle multiple services with Smart Telecom?

Yes, you can bundle multiple services with Smart Telecom. We understand that customers often prefer a convenient and cost-effective...

Change of Address

What happens if I move to a different address?

If you move to a different address, Smart Telecom provides a flexible solution to meet your needs. You can easily transfer your services...

Early Termination Fees

Are there any fees for early termination of the contract?

Yes, there are fees for early termination of the contract with Smart Telecom. If you decide to cancel your contract before the agreed-upon...
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Smart Telecom issues reported to GetHuman
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