Skechers Customer FAQ

Yes, many Skechers shoes are designed to accommodate orthotics. The removable insoles in various styles allow you to easily insert your custom orthotics for additional support and comfort. It’s best to try on the footwear with your orthotics to ensure the best fit and feel. We recommend checking individual shoe specifications to confirm compatibility.

Skechers has a convenient exchange policy. If your shoes are unworn and in the original condition, you can exchange them for a different size. However, the exchange needs to happen within 45 days of the purchase date. Since it's been about three weeks for you, you still have plenty of time to do so. Simply go to the original store of purchase with your product and receipt. If you bought the shoes online, follow the return/exchange instructions provided in your package or on the Skechers website. Depending on your location, the policies might vary, so always make sure to check out the specifics.

We're sorry to hear that you're experiencing issues with the glue bonding on your Skechers shoes. It's important to us that our customers are satisfied with the quality of our products. Please ensure that the shoes haven't been subjected to excessive heat or cold conditions as this could affect the bonding properties. If the shoes are fairly new, or if they haven't undergone extreme conditions, we recommend to utilize the link available on this page to check the most up-to-date contact information and reach out for possible solutions or product replacement. Your satisfaction is our priority.