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Shimano Customer FAQ

Top Answers & How-to Guides

What is Shimano's Phone Number?

The question we are asked most often is about how to talk to Shimano customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use Shimano components on a custom-built bike?

Yes, Shimano components can be used on a custom-built bike. Shimano offers a wide range of components suitable for various types of...
Ask any question you have about Shimano customer service, get an answer now.

Recent Shimano Customer Questions

Is left side r8000 crank arm compatible with r8100?

Yes, the Shimano R8000 left-side crank arm is compatible with the R8100 series. Both series follow the Shimano Hollowtech II design principle which ensures cross-compatibility within most Shimano road groupsets. However, it's always vital to verify compatibility depends on specific factors such as bike frame, bottom bracket standard, and chainring size.
Asked Apr 8, 2024 12:23 PM

Help me with my Shimano customer service issue

Introduction

What is Shimano?

Shimano is a renowned global company specializing in manufacturing and distributing cycling, fishing, and rowing components and equipment....

Products

What products does Shimano offer?

Shimano offers a wide range of high-quality cycling components and accessories. Our product lineup includes advanced drivetrain systems...

Purchasing

Where can I purchase Shimano products?

Shimano products can be conveniently purchased from a variety of authorized retailers. These include local bike shops and outdoor sports...

Compatibility

Are Shimano components interchangeable with other brands?

No, Shimano components are not interchangeable with other brands. Shimano has its own specific design and specifications for components...

Are Shimano products compatible with electronic shifting systems?

Yes, Shimano products are compatible with electronic shifting systems. Shimano offers a range of components specifically designed for...

Warranty

What is Shimano's warranty policy?

Shimano's warranty policy ensures that their products are free from defects in materials and workmanship. The warranty period varies...

Differences

What is the difference between Shimano's mountain bike and road bike components?

Shimano's mountain bike and road bike components differ primarily in their design and intended use. Mountain bike components are designed On the other hand, road bike components prioritize lightweight construction, efficiency, and aerodynamics. They offer smoother shifting, higher gear ratios, and typically lack suspension systems. Road bike components are optimized for speed and efficient power transfer on paved surfaces, allowing riders to achieve higher speeds with minimal effort. In summary, while both mountain bike and road bike components are built with Shimano's quality and precision, they are designed differently to suit the specific demands of off-road trails or smooth pavement....

Maintenance

What is the recommended maintenance schedule for Shimano components?

The recommended maintenance schedule for Shimano components involves regular inspection and cleaning to ensure optimal performance...

Customization

Can I use Shimano components on a custom-built bike?

Yes, Shimano components can be used on a custom-built bike. Shimano offers a wide range of components suitable for various types of...
We look to the Shimano issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shimano issues reported to GetHuman
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