Sheraton is owned by Marriott International, so COVID-related cancellation and change policies are dictated by Marriott. The company ended its COVID-19 cancellation rules in 2021. Now, policies vary by hotel location. You can check your reservation details for info about canceling or changing your reservation. You can also call Sheraton directly to learn more about how COVID-19 may impact your stay.
Sheraton is a luxury hotel and resort brand owned by Marriott International. Sheraton has over 400 hotels worldwide, and each location has its own unique cancellation and change policies. Here's everything you need to know about how COVID-19 can impact reservations with Sheraton.
In response to COVID-19, Marriott International announced new cancellation rules for its various hotel and resort brands, including Sheraton. The new policy allowed guests to cancel or change reservations 24 hours before their check-in date without fees. This rule only applied to reservations made directly through Marriott International's brands, not third-party booking services.
As of September 1, 2021, those COVID-related rules were suspended. Now, cancellation policies depend on each individual hotel location.
Now that COVID-related cancellation has been suspended, you'll have to follow your specific hotel's cancellation and change rules. These rules vary by location and depend on factors like dates of stay, how many rooms you booked and how far in advance you try to cancel.
To learn more about your location's rules, check the confirmation email sent by Sheraton. If you can't locate a booking confirmation email, call Sheraton's customer service helpline. Be ready to provide details about your reservation, including dates of stay and any confirmation numbers.
Cancellation and change rules may also be listed on third-party booking services. If you didn't book directly with Sheraton, check with the booking service you used for more information.
If you need to cancel your reservation, refund and fee policies will depend on the hotel's location. Sheraton doesn't have a standard refund timeframe, but most guests can expect refunds to be processed within 90 days. In some instances, refunds may be in the form of vouchers for a night's stay. Change rules also vary by location and you may have to pay a fee to change your dates of stay.
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