There are things you can do if you never received a confirmation email from Sheraton. First, check your spam folder. Sometimes emails go there by mistake. If that doesn't work, fill out the form again and make sure you're entering all your information correctly. If this still doesn't work, create a new email address. Contact Sheraton by phone or email to see if they can help resolve the issue.
The confirmation email is an important part of your trip to a Sheraton property. It contains the information you need to stay at the hotel and lets you know about any last-minute changes that could happen throughout your stay. Here are the things to do if you never received a confirmation email from Sheraton.
The email may be in your spam folder. If your email provider has mistakenly marked this email as spam, you will not see it in your inbox. Open up a web browser and log into your account. Once logged in, click Spam or Junk Mail. Search for Sheraton confirmation emails from the last few days. If you don't find any, try again using another email address — you might have accidentally signed up with an old one.
Contact Sheraton hotel if you've booked a room through the Sheraton website and still haven't received a confirmation email. Ask for the people in charge of the booking. Tell them that you never received an email confirmation. They may be able to look up your reservation on the system.
If you're still not getting a confirmation email, try the form again. Sometimes the server can be slow or busy, especially during high-traffic times such as weekends and holidays. Use a different browser (e.g., Chrome instead of Safari) or device (e.g., your laptop instead of your desktop). Check for any issues with your email address, which may prevent Sheraton from sending you a confirmation message.
If you didn't receive a confirmation email from Sheraton Hotels, double-check that you entered your address correctly. Create a new address and try to sign up again.
The Sheraton website should have a contact number on its homepage. Call the booking site if you have trouble reaching them through other methods. If you still don't get through after multiple attempts, contact customer support at the booking site.
GetHuman has been working for over 10 years on sourcing information about big organizations like Sheraton Hotels in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If I Never Received a Confirmation Email from Sheraton? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.