Being overcharged is annoying and it can put an unexpected dent in your account. Fortunately, you can report an overcharge to ScentBird and get the help you need.
ScentBird is a popular subscription service for luxury perfumes. It ships 30-day supplies of designer perfumes. They have a scent recommender with 500, 000 authentic perfume reviews.
If ScentBird has charged you unfairly, you can contact them and request a refund. With the regular billing cycle, your card is charged on the 5th of every month. If you have a multi-month plan, your account should be charged on the 5th of the relevant month. If, for example, your payment is due in August, your account should be charged on August 5th.
Currently, it is impossible to get refunds for your first-time shipments. ScentBird does not offer refunds for renewed subscriptions either. If you no longer need your subscription, cancel it before your next billing date. If your subscription has already been renewed, it will remain active until the next billing cycle.
The processing of first-time shipments is expedited. Once you have placed your order, you can't cancel it. You will receive your shipment even if you cancel your subscription immediately after subscribing.
Canceling Your Subscription
If you don't want to be charged, you can cancel your subscription at any time. Follow these steps to complete the process;
1. Sign in to your account
2. Hover over your name
3. Click 'Subscription Status'
4. Click on the link 'Cancel Subscription'
Payments to ScentBird
When subscribing to ScentBird, you have to provide a valid and accepted method of payment. Your payment method may change from time to time. Your purchases and subscriptions will be charged to that payment method.
If ScentBird has overcharged or double charged you, you may contact their support team and ask for a refund. When trying to figure out if you have been charged wrongly, consider the fees that may be imposed by your financial services provider and mobile carrier.
When you provide your account information to ScentBird, you authorize them to debit the total cost of your subscription, purchases, related charges, and taxes. If you fail to make those charges on time, you will be financially responsible for the costs and fees associated with the efforts of ScentBird. If they have to seek legal help, you are responsible for the legal charges. In such cases, you cannot claim a refund as the costs won't be considered as an overcharge.
Contacting ScentBird
On Email
If you have any questions about a ScentBird overcharge, you may contact the support team via email. This is the best way to reach they have no option to speak directly with a representative. Explain your concerns and state the type of help you wish to receive. If you have been overcharged, they will help you pursue your refund. When contacting ScentBird via email, include all the relevant information. This way, you can get help fast. If they ask you to provide any additional information, do it as soon as possible.
ScentBird does not offer support on their social media sites and they do not have a help desk.
If you cannot get help from the customer care agents, you may have to reach out to your credit card company. Explain that you did not approve the charge and you will get help.
If all else fails, you may have no choice but to seek legal help. The process can be long and complicated so make sure that your overcharge is worth the trouble. Going to court should be your last option.
GetHuman has been working for over 10 years on sourcing information about big organizations like ScentBird in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What Do I Do If There's an Overcharge on My Account with ScentBird? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.