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Salesforce Customer FAQ

Top Answers & How-to Guides

What is Salesforce's Phone Number?

The question we are asked most often is about how to talk to Salesforce customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Salesforce provide training and support resources?

Yes, Salesforce provides comprehensive training and support resources to its users. Salesforce offers a range of training options,...
Ask any question you have about Salesforce customer service, get an answer now.

Recent Salesforce Customer Questions

I have suspended account and need to make a payment

If your Salesforce account is suspended due to non-payment, you will need to settle your outstanding balance as the first step. Salesforce usually sends an invoice to your registered email address. It's advisable to pay this invoice at your earliest convenience. After payment, Salesforce typically requires 24 hours to process the payment and reactivate the account. If you've made the payment but still have trouble with account access, it's best to connect directly with Salesforce's billing team through the help portal or the billing contact information available on your invoice. They can guide you through the account reactivation process. Please note that only an administrator can reactivate suspended accounts.
Asked Apr 19, 2024 1:21 PM

I need to make an ACH payment but i have been locked out of my account

If you've been locked out of your Salesforce account, you'll first need to regain access to your account before you can make any ACH payments. To do this, you can click on the "Forgot Your Password" link on the login page, and you'll receive an email with instructions on how to reset your password. Once you've regained access, you can navigate to the billing or payment section to initiate your ACH payment. Please remember, for data security reasons, always ensure to validate your Salesforce site before entering your login credentials.
Asked Apr 19, 2024 1:19 PM

Help me with my Salesforce customer service issue

Overview

What is Salesforce?

Salesforce is a cloud-based customer relationship management (CRM) platform that enables businesses to manage their sales, customer...

Editions

What are the different editions of Salesforce?

Salesforce provides various editions tailored to meet diverse business needs. The different editions of Salesforce include: 1. Essentials: Designed for small businesses, offering core CRM functionalities and basic sales and service management tools. 2. Professional: Ideal for small to medium-sized companies, providing advanced CRM capabilities, automation, and customization features. 3. Enterprise: Suited for larger organizations, offering extensive CRM functionality, customizable workflows, and access to third-party apps. 4. Unlimited: Designed for enterprises with complex requirements, providing unlimited customizations, advanced analytics, and development options. 5. SalesforceIQ CRM: Designed for small businesses, providing basic sales tracking and contact management features. 6. Lightning Platform: Enables businesses to build and customize their own applications and workflows on the Salesforce platform. These editions cater to businesses of different sizes and requirements, empowering organizations to maximize their sales, service, and marketing efforts....

Features

What kind of CRM features does Salesforce offer?

Salesforce offers a comprehensive range of CRM features to streamline and optimize customer relationship management processes. These...

Customization

Can I customize Salesforce to fit my business needs?

Yes, Salesforce offers extensive customization capabilities to tailor its platform according to your unique business needs. With Salesforce,...

Integrations

What integrations does Salesforce have with other applications?

Salesforce offers a wide range of integrations with various applications to enhance and streamline business processes. These integrations...

Security

What are the security features in Salesforce?

Salesforce provides a comprehensive set of robust security features to ensure the protection of data and privacy. These include advanced...

Mobile Access

Can I access Salesforce from mobile devices?

Yes, Salesforce can be accessed from mobile devices. With Salesforce Mobile, users can access their Salesforce accounts on the go through...

Support Resources

Does Salesforce provide training and support resources?

Yes, Salesforce provides comprehensive training and support resources to its users. Salesforce offers a range of training options,...
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