Whether your device isn't working or if you simply need to ask a question about how to use your phone, Safelink has plenty of options for you. Follow this guide below to learn how to get device support from Safelink.
SafeLink is a government sponsored provider of cell service for low income individuals. It is actually a subsidiary of Tracfone Wireless, the leading cell phone service provider in the United States of America.
SafeLink devices sometimes run into technical difficulties. Most of the issues are easy to solve using simple troubleshooting methods while some are complex requiring technical expertise to solve.
Every SafeLink wireless device user should know the sources from which they can get help if there is a problem with their device. You can get device support from SafeLink through the following means:
Support center
SafeLink has a conclusive support center which is the main source of device support for users of their devices. You can get professional support in the support center and receive answers to any device query you have.
The support center should be the first place you visit when your device runs into some trouble. You can device support in the support centre through the following process:
Contact customer support
If you want device support from SafeLink in any other manner, your only option is to contact customer support. You can reach them by:
Phone
The SafeLink customer support phone number is a great mode of communication to use to get device support. It is quick and comprehensive.
Moreover, you can apply the solution offered by the customer support to your device immediately and see if it works.
The average hold time on the line is 20 minutes hence patience is advised. You will be connected to a customer support agent if you follow the voice prompts.
The line is open from Monday through to Saturday from 8am to 10pm EST and on Sunday from 8am to 7pm EST. Keep the phone call short and ask the customer support agent as much as you have to.
Unfortunately the line is not toll free and you will be charged for the call to customer support. You can find the number onGetHuman.
Live Chat
You can also communicate with SafeLink customer support through a live chat. The live chat is option is also fast but describing your problem in text can be slightly time-consuming.
The average hold time on the chat is 10 minutes. The live chat is available from Monday through to Saturday from 8am to 10pm EST and on Sunday from 8am to 7pm EST.
You can find the link to the live chat on GetHuman.
SafeLink customer support has an email through which you can get device support. It usually takes 3 hours for the email to get a reply.
You can find the SafeLink email support address on GetHuman.
Help Desk
The final option for getting device support from SafeLink is their online help desk. It will take the help desk about 38 hours to fix the problem.
The online help desk's address can be acquired from GetHuman.
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