In a nutshell: Safelink customers do not need to sign a contract but must agree to terms before activating service. Use the self-service tool to activate your phone, check balance, add airtime,
The good thing about Safelink is that their customers don't need to sign a contract for the phone plans. However, they do need to agree to the terms and conditions before activating the service. If you have a Safelink phone that you want to activate, read the helpful guide below. We'll show you how to activate your phone service and how to get in touch with Support if you need additional assistance.
The self-service tool is available 24/7. You can use it to activate your Safelink phone by texting the word ACTIVATE to 611611. Follow the instructions to successfully activate your phone with Safelink.
You can also check your balance, add airtime, check your web usage or data and check your Rewards points using the self-service tool.
This step is for users who lost their phone and want to transfer their Safelink service to their new phone.
Prepare your account number and your new phone's serial number. You'll need this to activate your new phone.
If you're unable to activate your Safelink phone, consider getting in touch with technical support. Use this link:
https://support.safelinkwireless.com/en/
Tap Chat with Support or click on the Robot icon in the lower right corner to speak with Support.
You'll also be directed to Chat Support by tapping on Activation.
If you need help with using your device in contacting Support, use this link to get assistance:
https://support.safelinkwireless.com/en/
Click on the device you're using to get more information.
Are you still having issues with your Safelink phone? You can always call them to speak to Customer Service. However, do note that toll-free calls through your wireless phone aren't free. You'll be charged if you wish to speak to Customer Service. Consider calling them using a landline phone to avoid wasting your minutes.
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