How Much Does It Cost to Cancel My SafeLink Plan?

How Much Does It Cost to Cancel My SafeLink Plan?

SafeLink is a government sponsored cell service aimed at providing low cost services under the Lifeline program for those that are under the government benefit program. SafeLink has abut 20 million customers in the United States making it a significant Telecommunications entity in the country.

To enroll in the LifeLine program, you have to be eligible. Eligibility means that you are not earning an income and are under the government benefit program.

SafeLink cell service is limited to a single line per household and cannot be transferred to another person. You will need to provide income documentation and LifeLine program participation documents to enroll in the program.

SafeLink has a ‘Keep Your Own Smartphone' program which allows customers to keep their current devices when they enroll in the program. On the other hand, your smartphone has to be compatible to the service or unlocked in order to enjoy SafeLink services.

SafeLink services vary depending on whichever state you reside in and it may also not be available in all coverage locations. You will need to consent to SafeLink's terms and conditions as long as you are enrolled in their program.

You can cancel your service if you want to switch to another carrier or you are no longer eligible for the LifeLine program. The cost is absolutely free

Cancelling SafeLink Plan

To cancel your SafeLink service, you will have to contact SafeLink customer service to do it for you. There are several customer service numbers available including two customer service numbers, an international customer service number and a troubleshooting number.

However, the process of cancelling your SafeLink plan is the same and proceeds as follows:

1. Call one of SafeLink's customer service numbers and follow the automated voice prompts until you hear the option to talk to a customer service representative.
2. Click the number as suggested by the voice prompts.
3. Wait patiently until you are connected to a customer service agent.
4. Tell the customer service rep that you want to cancel your SafeLink service.
5. If you have a remaining balance on your SafeLink line tell the agent to create a queue for you in which they will save the remaining balance for you. Be ready with a pen and paper so that you can write down the queue number when asked to do so. You should only do this if you still want to return to SafeLink using a different plan.
6. The agent will deactivate your SIM card which if you are using to make the call will drop immediately. It is advisable to use another number to make the call so you can monitor the deactivation process.
7. If you still want to return to SafeLink, a new SIM card will be sent by mail and arrive at your residence in several days.
8. Put the new SIM card into your phone and switch it on.
9. Call the customer service you called earlier with the queue number ready. Follow the process to talk to a representative and provide the number when prompted to gain your remaining balance.

If you cannot cancel your SafeLink plan using the process above, you should contact them using other means such as:

Live Chat

A live chat is a swift and effective method through which you can instigate a SafeLink plan cancellation. A live chat with customer service agent is like a phone call using text and will yield results.

To get the link to the live chat facility go to GetHuman.

Email

Though not as quick or effective as a phone call or live chat, an email is also a great alternative to cancel your SafeLink plan. You can retrieve SafeLink's customer service email address from GetHuman.