Before you contact Safelink Wireless to report a problem with your mobile phone, try the above checks. It may be something simple that you can fix yourself, such as a low battery or other.
If you want to report a problem, you are having with your Safelink Wireless/mobile phone, you came to the right place. This article contains a lot of important information about reporting issues as well as trying to fix them by yourself with the tips provided.
There are many things that can go wrong with your Safelink Wireless mobile phone and many problems have easy fixes that you can do by yourself. It would save you the hassle of calling to report a problem. In contrast, calling would save you the hassle of going through a list of issues to try to fix your phone. Therefore, if you would rather contact a customer service agent at Safelink Wireless to report your issue, click here.
If you are having problems using group messaging, follow these steps:
For iPhones
For Android
There is a whole list of things that can go wrong with your mobile device, some may be easy to fix where others may be a little harder. In any case, to try to get your phone working right, go through the following list.
Some areas don't have coverage of Safelink Wireless services. To find out if you have Safelink Wireless coverage, visit the Safelink Wireless website and navigate to the coverage map. Once there, submit your address and click search. Your location will appear on the map with a red marker, pinpointing it if your area is covered.
You can check your available minutes right from the Safelink Wireless website by submitting your phone number. You will receive a text message that includes the minutes you have available. You can also check your minutes by texting the word, "Balance" to 611611.
Is your battery fully charged? You should have a small battery icon on your phone that will reveal how much charge your battery has left. If your battery gets too low, it will automatically go off and it won't be usable until it is at least 5% charged.
Sometimes all you have to do is restart your phone to load all the default settings back up so it will be back to good working order.
Check your phone for updates regularly. There are some apps that won't work properly until your phone is updated.
If you would like to contact a customer support agent, click here.
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