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RushCard Customer FAQ

Top Answers & How-to Guides

How do I Contact RushCard Customer Service?

The question we are asked most often is about how to talk to RushCard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Update My Account Information with RushCard?

If your private information changes, you can update it in your RushCard account with these helpful tips.

How Do I Recover My RushCard Account?

As a Rush cardholder, you have several options when it comes to recovering your account. The easiest option is to simply call customer...
Ask any question you have about RushCard customer service, get an answer now.

Recent RushCard Customer Questions

How do I recover my account information from my old rushcard that's closed

To recover your account information from a closed RushCard, you will need to follow specific procedures set by RushCard. Typically, this involves verifying your identity and may require specific documentation. Please refer to the recovery process detailed on our website for the most accurate steps to take in this situation.
Asked Aug 20, 2024 10:36 PM

I linked my rush card to my go 2 bank account but can't transfer the funds

If you're having trouble transferring funds from your RushCard to your Go2Bank account, ensure that both accounts are properly linked and have compatible features enabled for transfers. Double-check that your RushCard information is correctly entered in your Go2Bank account. Also, verify there are no restrictions or holds on either account. If issues persist, you may need to consult the troubleshooting guides or contact customer support for further assistance.
Asked Jul 22, 2024 3:05 PM

i received a text from rushcard stating i had a direct deposit to my old card. how do i get the money move to my debit card

To move money from an old RushCard to a new one, you need to contact RushCard's customer service by using the contact link on this page. Please make sure to verify your identity for security purposes. They will then apply the necessary steps to move the funds from the old card to your new debit card. Please remember that during this process your old RushCard must be active in order for the transfer to take place.
Asked Jun 3, 2024 12:30 PM

I need a my card deactivated and a new one sent

To deactivate and request a new RushCard, you have to log into your online account or your RushCard mobile application. Choose the lost or stolen card option. This would deactivate your current card. The next step would be to order a new card which you can do it from the same platform. It would take approximately 7 to 10 business days to receive your new card in the mail.
Asked May 2, 2024 10:53 PM

I want to talk to a customer service rep by phone

We're sorry for any miscommunication, but we're only able to provide assistance through written correspondence at this time. We unfortunately can't directly connect you to a RushCard customer service representative over the phone, but you can reach the RushCard Customer Service by calling 1-866-RUSHCARD (1-866-787-4227). This line is available 24/7 for your convenience.
Asked Apr 8, 2024 8:37 PM

Help me with my RushCard customer service issue

Account Management

How Do I Update My Account Information with RushCard?

If your private information changes, you can update it in your RushCard account with these helpful tips.

How Do I Recover My RushCard Account?

As a Rush cardholder, you have several options when it comes to recovering your account. The easiest option is to simply call customer...

Card Replacement

How Do I Get a Replacement Card from RushCard?

If you have misplaced or lost your rushcard, you can get a replacement. easily with these helpful tips.

How long does it take to receive a replacement card from RushCard?

The time frame to receive a replacement card from RushCard typically varies, but it usually takes around 7-10 business days. RushCard...

Disputes

How Do I Dispute a Charge with RushCard?

If you are using RushCard and you encounter an unknown charge, the best thing to do is file a dispute with the card provider with these...

How long does it take for a dispute to be resolved with RushCard?

The duration for resolving a dispute with RushCard may vary depending on the complexity and nature of the case. However, RushCard strives...

Fees

What are the fees associated with using RushCard?

There are several fees associated with using RushCard. The monthly plan fee ranges from $5.95 to $7.95, depending on the plan selected....

Bill Payments

Can I schedule recurring bill payments with my RushCard?

Yes, RushCard allows you to conveniently schedule recurring bill payments. With RushCard's online account management tools, you can...

International Use

Can I use my RushCard internationally?

Yes, RushCard can be used internationally. With RushCard, you can make purchases or withdraw cash at any ATM that accepts Mastercard...

Spending Limits

What is the daily spending limit for my RushCard?

The daily spending limit for your RushCard is $5,000. This limit includes purchases made in-store, online, and over-the-phone. It also...
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RushCard issues reported to GetHuman
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