How to Report an Issue with Rite Aid Delivery?

To quickly resolve an issue with your Rite Aid delivery, call Rite Aid customer support immediately or contact the delivery service online, via phone or through the mobile app to report the issue. Make sure you don't delay making your report so the matter can be resolved quickly and a replacement or refund can be processed.

Jul 18, 2023

After you've placed your order with Rite Aid you may experience an issue such as missing, broken or expired items, but how do you report a Rite Aid delivery issue? You can find out more about deliveries and options by calling Rite Aid customer support, and below are steps you can take when your delivery doesn't meet expectations.

How to Make a Report Regarding Rite Aid Delivery Issues

Start by calling Rite Aid customer support and providing detailed information about the issue, including:

  1. Your full name and delivery address
  2. Date and time of the delivery or when it was expected to arrive
  3. Full details about the issue, such as broken or missing items
  4. What payment method you used
  5. Any supporting information

If you used a delivery service such as Uber Eats or Instacart, you can also reach out to the service to report an issue with the delivery.

Uber Eats Rite Aid Deliveries

If your Rite Aid delivery was scheduled using Uber Eats, report the issue by doing the following:

  1. Open your Uber Eats app on your device and log into your account.
  2. Select the "Help" button.
  3. Choose what best describes your issue.
  4. Give information regarding your report.
  5. Make sure you are filing your report within 48 hours of the delivery issue.

Instacart Rite Aid Deliveries

If Instacart is your go-to for your Rite Aid delivery, take these steps to report an issue:

  1. Call Instacart customer support and report the issue by providing your name, account number, delivery details and details of the issue.
  2. Use the app on your device to make a delivery issue report.
  3. Use Instacart's online chat option to report a Rite Aid delivery issue.

Additional Delivery Services

When using other delivery service providers, contact the delivery service using its website, app or support number to report an issue. For USPS deliveries, contact the local post office or go online to report missing or damaged mail.

Delivery from your local Rite Aid can be convenient, and issues can be frustrating, but you have options when these happen. Following the steps listed above, you can fix the issue and get a replacement or refund. For more information and assistance with a delivery, call Rite Aid customer support.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

Why does GetHuman Write How-to Guides for Rite Aid Problems?

GetHuman has been working for over 10 years on sourcing information about big organizations like Rite Aid in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How to Report an Issue with Rite Aid Delivery? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.

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