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PropertyRoom Customer FAQ

Top Answers & How-to Guides

What is PropertyRoom's Phone Number?

The question we are asked most often is about how to talk to PropertyRoom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What happens if I don't receive my item?

If you do not receive your item from PropertyRoom, there are procedures in place to address the situation. Firstly, it is advised to...
Ask any question you have about PropertyRoom customer service, get an answer now.

Shipping and Tracking

How do I track my shipment?

Once your item has been shipped, you will receive a tracking number via email. This tracking number can be used on the shipping carrier's...

Payment Options

What are the payment options?

At PropertyRoom, we offer a variety of convenient payment options to ensure a smooth and hassle-free experience. You can make payments...

Auction Process

How long do I have to pay for an item after winning the auction?

After winning an auction on PropertyRoom, you are required to make payment within five business days. Failure to do so may result in...

Bidding

Can I cancel my bid?

Yes, you can cancel your bid on PropertyRoom, but only under certain circumstances. To cancel your bid, you must contact customer support...

Winning Auction

What happens if I win an auction but change my mind?

If you win an auction on PropertyRoom but have a change of heart, we understand that circumstances can change. However, it is vital If you decide not to proceed with the purchase after winning an auction, it is considered a breach of contract. PropertyRoom may take action against you, such as suspending your account or charging a penalty fee. Therefore, we highly recommend considering your bidding decisions carefully before participating in an auction to avoid any potential complications. In case of any uncertainties or concerns, we encourage you to reach out to our customer support team, who will be happy to assist you and provide further guidance....

Returns and Refunds

What is the return policy?

At PropertyRoom, we strive to provide utmost customer satisfaction. Our return policy offers a hassle-free experience. If you are not...

Warranties

Are there any warranties on the items?

No, PropertyRoom does not offer any warranties on the items sold. All items are sold in their current conditions and are often obtained...

Selling on PropertyRoom

Can I sell items on PropertyRoom?

No, individuals cannot directly sell items on PropertyRoom. PropertyRoom is an online auction platform that exclusively works with...

Damaged Items

What happens if the item I receive is damaged?

If you receive a damaged item from PropertyRoom, we apologize for the inconvenience and will swiftly address the issue. We encourage...

Missing Item

What happens if I don't receive my item?

If you do not receive your item from PropertyRoom, there are procedures in place to address the situation. Firstly, it is advised to...

Help me with my PropertyRoom customer service issue

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