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Printerpix Customer FAQ

Top Answers & How-to Guides

How do I Contact Printerpix Customer Service?

The question we are asked most often is about how to talk to Printerpix customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I order multiple items with one order?

Yes, you can order multiple items with one order at Printerpix. We strive to make the ordering process as convenient as possible for...
Ask any question you have about Printerpix customer service, get an answer now.

Recent Printerpix Customer Questions

Never received a confirmation email for my order

We're sorry to hear that you're having troubles with your order confirmation. There's a chance the email might have ended up in your spam or junk folders. Alternatively, it's possible that there was a typo or error in the email address provided during your order. Please double-check the email address you provided. If neither of these is the case and you are still unable to find the confirmation email, we recommend reaching out to Printerpix customer service for further assistance. They can look into the issue and help ensure that you get your confirmation details.
Asked Apr 3, 2024 9:56 PM

come fare per avere consegna gratuita su fotolibri

Spedizioni gratuite su Printerpix possono occasionalmente essere disponibili attraverso codici promozionali o offerte speciali. Questi possono essere trovati sul sito web di Printerpix, inviati via email ai clienti registrati o disponibili attraverso i social media e altri canali di marketing di Printerpix. Vale la pena sottolineare che queste offerte possono variare e potrebbero non essere sempre disponibili. Assicurati di inserire il codice promozionale nel carrello durante il processo di checkout per applicare l'offerta.
Asked Mar 31, 2024 7:53 PM

Ho ordinato due fotolibri insieme, di cui uno è pronto nel carrello, ma non so come accedere per l'altro in quanto mi compare nel progetto sempre quello finito.

Una volta che hai finito di creare il tuo primo fotolibro e l'hai aggiunto al carrello, dovresti essere in grado di tornare alla sezione dei progetti per lavorare sul tuo secondo fotolibro. Assicurati di aver salvato correttamente il tuo secondo progetto prima di passare al carrello. Se continui ad avere problemi con l'accesso al secondo progetto, potrebbe essere dovuto a un glitch temporaneo nel sistema. Prova a chiudere e riaprire il browser o a cancellare la cache e i cookie del browser. Se il problema persiste, potrebbe essere necessario creare un nuovo progetto.
Asked Mar 29, 2024 2:30 PM

Bonjour, je viens de recevoir mon livre photos avec seulement 5 pages de remplies sur 60; que faire?

Nous sommes désolés d'entendre que votre livre photo n'est pas comme prévu. Cela pourrait être dû à un problème lors de la personnalisation du livre. Il est crucial de vérifier chaque page lors de la création de votre livre photo pour vous assurer que toutes les images souhaitées sont incluses. Si vous êtes certain d'avoir conçu correctement le livre, cela pourrait être une erreur de notre part lors de l'impression. Si c'est le cas, veuillez nous faire parvenir une preuve de l'erreur (comme des photos du produit reçu) pour que nous puissions résoudre le problème rapidement. Nous nous efforçons toujours de vous fournir les meilleurs produits. Nous nous excusons pour tout inconvénient causé.
Asked Mar 15, 2024 9:56 AM

My parcel hasn’t been delivered

We're sorry to hear that your parcel hasn't been delivered. At Printerpix, we understand how important it is to receive your order on time. There are several reasons why a delivery might be delayed, including customs inspections for international deliveries or carrier delays. We suggest checking the tracking information provided in your dispatch confirmation email. If your delivery is significantly delayed, we encourage you to contact the carrier directly as they may have more up-to-date information. We apologize for any inconvenience caused and appreciate your patience.
Asked Mar 12, 2024 12:43 PM

Help me with my Printerpix customer service issue

Returns and Refunds

What Do I Do If My Printerpix Item Was Damaged When It Arrived?

This article discusses what you should do if your Printer Pix item arrived in a damaged condition. It is possible to sometimes get...

What is the return policy for Printerpix?

Printerpix has a hassle-free return policy that ensures customer satisfaction. If you are not completely satisfied with your order,...

Order Management

How Do I Track My Printerpix.com Order?

You can track your Printerpix.com order in a few simple steps. After placing your order, you will receive a confirmation email. On...

How can I cancel my order?

To cancel your Printerpix order, you can contact customer service within 12 hours of placing your order. You can reach out via phone,...

Can I change the shipping address for my order?

Yes, it is possible to change the shipping address for your order at Printerpix. However, this is subject to certain conditions. To...

Can I order multiple items with one order?

Yes, you can order multiple items with one order at Printerpix. We strive to make the ordering process as convenient as possible for...

Promotions and Payments

Are there any discounts or promotions available?

Yes, Printerpix offers various discounts and promotions to provide customers with cost-saving opportunities. We frequently have exclusive...

What payment methods are accepted for Printerpix orders?

Printerpix accepts a variety of convenient payment methods for ordering their products. Customers can complete their transactions using...

Shipping

How long does it take to receive my Printerpix order?

At Printerpix, we strive to deliver your order as quickly as possible. The processing time for your order depends on the specific product...

Is there an option for express shipping?

Yes, Printerpix offers an option for express shipping. We understand that some customers may need their orders quickly, which is why...

Do you offer international shipping?

Yes, Printerpix offers international shipping to countries all around the world. We understand that our customers are located globally,...

Customization

Can I customize the design of my Printerpix item?

Yes, you can absolutely customize the design of your Printerpix item. We understand that each customer has unique preferences and ideas....

What are the recommended image specifications for Printerpix products?

For optimal printing results, Printerpix recommends certain image specifications. For standard prints, a resolution of 300 pixels per...
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