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Pokemon GO Customer FAQ

Top Answers & How-to Guides

How do I Contact Pokemon GO Customer Service?

The question we are asked most often is about how to talk to Pokemon GO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account can be...

How do I recover my Pokemon GO account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how you...
Ask any question you have about Pokemon GO customer service, get an answer now.

Recent Pokemon GO Customer Questions

I completed all ultra beasts event tasks and didn’t get buzzwole or pheronesia

If you completed all Ultra Beasts event tasks and didn't receive Buzzwole or Pheromosa, this might be a glitch. Ensure you didn't miss any tasks and consider restarting the game. If the issue persists, please check this FAQ page for the most up-to-date contact information to report the problem.
Asked Jul 13, 2024 8:20 AM

How can I recover my stolen Pokemon Go account?

To recover a stolen Pokémon GO account, you'll need to directly contact the Pokémon GO support team through the game on your device or through their support website. When contacting them, provide as much information as possible, such as your trainer nickname, email address associated with the account, and detailed explanation of your situation. Please remember not to share sensitive information like passwords. The support team will review your case and guide you through steps to recover your account. Keep in mind that account recovery can take some time. Stay patient and follow the provided instructions carefully.
Asked May 20, 2024 7:11 PM

Am using HUAWEI y9a It does not support Google Play services and I want to log in using a Google Play account

While Huawei Y9a doesn't support Google Play Services due to Huawei's restrictions, you can still play Pokemon GO. You may try logging in using your Facebook or Niantic Kids account instead, which are alternate methods to play Pokemon GO without needing Google Play Services. Please note that you'd need to have your game account linked to either of these aforementioned services. If you previously only linked to Google, you might need to log into Pokemon GO on a device that supports Google Play Services first, and link an additional login method before playing on your current device.
Asked Apr 16, 2024 6:36 AM

This account has failed to authenticate

The "Failed to Authenticate" error usually indicates that Pokemon Go is having trouble connecting with the server. This can often be fixed by checking your internet connection and ensuring you have strong signal or Wi-Fi. Try restarting the game or your device. If you're logging in using a Pokemon Trainer Club account, there might be issues with the PTC servers. A Google Account is generally more reliable for logging in. Ensure the game is updated to the latest version. If all of these solutions fail, you may need to reinstall the app. But remember, be sure to back up your data before doing this.
Asked Apr 16, 2024 6:33 AM

Im having trouble logging in. I just got a new phone and I cant get my account on my new phone. I know my username but not my password.

If you're unable to remember your password, don't worry. Follow these steps to recover your account: 1. Open the Pokémon GO app on your new phone. 2. Tap the "Forgot Password?" option on the login screen. 3. You will be prompted to enter the email address associated with your account. 4. Check your email for a password reset link from Pokémon GO. Follow the instructions in the email to set a new password. 5. Once the password is reset, return to the app and log in with your username and the new password. Remember to set a password that you can remember easily, but is also secure.
Asked Mar 23, 2024 8:43 PM

Help me with my Pokemon GO customer service issue

Technical Issues

How Do I Check If the Pokemon GO Servers Are Down?

As a Pokémon Go player, reliable servers are necessary for you to "catch 'em all." You can go to the Pokémon GO website to see if there...

How do I contact Pokemon GO about a problem with my game?

Pokemon Go swept the world by storm. With so many people playing at each time, something is bound to stop working correctly. Here's...

Account Management

How Do I Delete a Pokemon GO Account?

This guide discusses the options the users have to permanently delete their Pokemon GO account. Deleting a Pokemon GO account can be...

How do I recover my Pokemon GO account?

If you are locked out of your Pokemon Go account, if your account was hacked, or if you need to reset your password, here's how you...

Game Mechanics

What are the different types of Pokemon?

In Pokemon GO, there are 18 different types of Pokemon. These types include Normal, Fire, Water, Electric, Grass, Ice, Fighting, Poison,...

Can I trade Pokemon with other players?

Yes, you can trade Pokémon with other players in Pokémon GO. Trading allows you to exchange Pokémon with friends who are physically...

What are Pokestops and how do I use them?

Pokestops are significant locations in the real world mapped within Pokemon GO. These places can be landmarks, statues, libraries,...

What are gyms and how do I compete in them?

Gyms in Pokemon GO are special locations where players battle to gain control and prestige. To compete in gyms, first reach level 5....

Can I play Pokemon GO offline?

No, Pokemon GO cannot be played offline. The game requires an active internet connection to function properly. This is because the...

What are raids and how do I participate in them?

Raids are special multiplayer events in Pokemon GO where players team up to battle and capture powerful Pokemon. During a raid, players...

Device Compatibility

What are the requirements to play Pokemon GO on my device?

To play Pokemon GO on your device, the requirements are fairly straightforward. Firstly, you need a compatible smartphone or tablet...
We look to the Pokemon GO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Pokemon GO issues reported to GetHuman
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