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Philips Sonicare Customer FAQ

Top Answers & How-to Guides

What is Philips Sonicare's Phone Number?

The question we are asked most often is about how to talk to Philips Sonicare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the recommended brushing technique for using Sonicare toothbrush?

The recommended brushing technique for using the Philips Sonicare toothbrush is to angle the bristles against the gumline and gently...
Ask any question you have about Philips Sonicare customer service, get an answer now.

Recent Philips Sonicare Customer Questions

I placed an order over a month ago and no shipment reference was shared to me

Hmmm... we're not sure about that. For order-specific questions, there is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 12, 2024 12:01 PM

my sonic care brush is very loose . I cant brush my teeth because the brush head is moving off afater a couple of seconds. Could you replace them ?

We're sorry to hear that you're experiencing issues with your Philips Sonicare brush. Unfortunately, we don't have the ability to replace the item directly. However, your brush head should fit securely onto the toothbrush handle. If it's loose, it might be worn out and require replacing, or it's possible that it's not the right model for your handle. We recommend purchasing a new brush head compatible with your model. If the issue continues, it could be a problem with the handle itself, and you may need to consider using the warranty if it's still valid. Please remember to replace your brush head every three months, or sooner if it shows signs of wear.
Asked Mar 28, 2024 1:52 PM

what replacement head works with the sonicare toothbrush 220207 2C

Philips Sonicare offers a range of brush heads compatible with their handles. If you have a Sonicare toothbrush model 220207 2C, it should be compatible with most Philips Sonicare toothbrush heads including the Sonicare C2 Optimal Plaque Control (formerly ProResults plaque control), G2 Optimal Gum Care, W DiamondClean (White), C3 Premium Plaque Control (Black), and many others. Please remember to confirm the specific compatibility before purchasing.
Asked Mar 19, 2024 8:18 PM

Help me with my Philips Sonicare customer service issue

Replacement Frequency

How often should I replace the brush head?

It is recommended to replace your Philips Sonicare brush head approximately every three months. This timeframe ensures optimal cleaning...

Compatibility

Can I use Philips Sonicare with braces or other dental work?

Yes, you can use Philips Sonicare with braces or other dental work. The brush heads are designed to effectively and gently clean around...

Battery Life

How long does the battery last on a full charge?

The battery on a fully charged Philips Sonicare lasts for approximately two weeks with regular use. This allows for brushing twice...

BrushSync Feature

What is the Sonicare BrushSync feature and how does it work?

The Sonicare BrushSync feature is an innovative technology integrated into Philips Sonicare electric toothbrushes. It aims to take...

Warranty

Does Sonicare toothbrush come with a warranty?

Yes, the Philips Sonicare toothbrush comes with a warranty. The warranty period varies depending on the specific model you purchase....

Waterproof

Can I use my Sonicare toothbrush in the shower?

Yes, you can use your Sonicare toothbrush in the shower. The Sonicare toothbrush is designed to be water-resistant and can withstand...

Brushing Modes

Are there different brushing modes on Sonicare toothbrushes?

Yes, Philips Sonicare toothbrushes offer different brushing modes to accommodate individual needs and preferences. These advanced toothbrushes...

Travel

Can I travel with my Sonicare toothbrush?

Yes, you can travel with your Sonicare toothbrush. The compact and portable design of Sonicare toothbrushes makes them ideal for travel....

Children

Is it safe for children to use Sonicare toothbrushes?

Yes, Sonicare toothbrushes are safe for children to use. In fact, Philips Sonicare offers a range of toothbrushes specifically designed...

Accessories

Do Sonicare toothbrushes come with a travel case?

Yes, Sonicare toothbrushes come with a travel case. Philips understands the importance of convenience while traveling, and that is...

Technique

What is the recommended brushing technique for using Sonicare toothbrush?

The recommended brushing technique for using the Philips Sonicare toothbrush is to angle the bristles against the gumline and gently...
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