PennyMac Loan Services Customer FAQ

Top Answers & How-to Guides

What is PennyMac Loan Services's Phone Number?

The question we are asked most often is about how to talk to PennyMac Loan Services customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I manage my loan online through PennyMac's website?

Yes, you can easily manage your loan online through PennyMac's website. Our user-friendly online platform provides you with convenient...
Ask any question you have about PennyMac Loan Services customer service, get an answer now.

Recent PennyMac Loan Services Customer Questions

Your phone disconnecting me while I’m trying to make a payment

We're sorry to hear that you're having trouble making a payment over the phone. It's possible there may have been a technical error line disrupting the phone connection. In an alternative way, you can make payments through PennyMac's online customer portal if you're having consistent issues with the phone service. Using the online portal, you can make a one-time payment or set up automatic monthly payments. It's a simple and secured way to make your mortgage payments.
Asked Mar 4, 2024 9:34 PM

Help me with my PennyMac Loan Services customer service issue

Loan Types

What types of loans does PennyMac offer?

PennyMac Loan Services offers various types of loans to suit different borrower needs. These include conventional loans, which follow...

Eligibility Criteria

What are the eligibility criteria for a PennyMac loan?

To be eligible for a PennyMac loan, applicants must meet certain criteria. Firstly, they should be at least 18 years old and a U.S....

Credit Score

What is the minimum credit score required for a PennyMac loan?

The minimum credit score required for a PennyMac loan is typically 620. However, it is important to note that credit score requirements...

Documentation

What documents do I need to provide for a loan application?

When applying for a loan with PennyMac Loan Services, you will need to provide several important documents. These include your government-issued...

Interest Rate

What is the current interest rate for PennyMac loans?

At PennyMac Loan Services, our interest rates are subject to market conditions, so they can vary from day to day. We strive to offer...

Refinancing

Can I refinance my existing loan with PennyMac?

Yes, it is possible to refinance your existing loan with PennyMac. We offer a variety of refinance options to help you achieve your...

Loan Amount

What is the maximum loan amount that PennyMac offers?

At PennyMac Loan Services, we strive to provide a wide range of loan options to meet our customers' diverse needs. While there is no...

Approval Time

How long does the loan approval process take?

The loan approval process at PennyMac Loan Services typically takes around 30 to 45 days from the time your application is received....

Repayment Term

What is the loan repayment term offered by PennyMac?

PennyMac Loan Services offers flexible loan repayment terms to meet individual needs. The loan term can vary depending on the type...

Prepayment Penalties

Are there any prepayment penalties for PennyMac loans?

No, PennyMac does not charge any prepayment penalties for their loans. Borrowers are free to make additional payments or pay off their...

Online Management

Can I manage my loan online through PennyMac's website?

Yes, you can easily manage your loan online through PennyMac's website. Our user-friendly online platform provides you with convenient...
We look to the PennyMac Loan Services issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PennyMac Loan Services issues reported to GetHuman
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