Paddy Power (UK) Customer FAQ

If your account has been closed, it may be due to a variety of reasons related to security or compliance measures. We recommend checking your email for any communications from Paddy Power regarding the closure, as they typically provide information on account status changes. If you need to discuss your account further, there is a link to the most up-to-date contact information right here on this page.

Free bets can only be used under specific conditions, often for selected markets and minimum odds. If the bet doesn’t meet these criteria, funds may be deducted from your account. Ensure you've correctly applied the free bet when placing your wager. Please check the terms associated with your free bets for any limitations.

If your account is frozen and you cannot withdraw your winnings, you need to resolve any issues that may have caused the freeze. This could involve verifying your identity, confirming your details, or addressing any account restrictions. Please check for any notifications in your account that may explain the situation. For specific steps to unfreeze your account, please refer to the link on this page for the most up-to-date contact information where you can get assistance.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can reach out to Paddy Power (UK) customer service for clarification and assistance regarding the release of the money owed to you.

If your Paddy Power account has been closed due to self-exclusion and you did not initiate this, it's important to follow the self-exclusion policies in place. Unfortunately, we cannot assist with re-opening accounts directly. However, there is a link to the most up-to-date contact information right here on this page that will help you reach out to Paddy Power for assistance with your account.