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PSNC Energy Customer FAQ

Top Answers & How-to Guides

What is PSNC Energy's Phone Number?

The question we are asked most often is about how to talk to PSNC Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I check my account balance?

To check your account balance with PSNC Energy, you can log in to your online account on the PSNC Energy website. From there, you will...

What are the safety tips for using natural gas?

When using natural gas, it is crucial to prioritize safety. Here are some key safety tips to keep in mind. Firstly, regularly check...
Ask any question you have about PSNC Energy customer service, get an answer now.

Billing and Payments

How do I pay my bill online?

To pay your bill online, simply log in to your PSNC Energy account on their website. Once logged in, navigate to the billing or payment...

What are the different payment options available?

PSNC Energy offers various payment options to suit different customer preferences. These options include: 1. Automatic Bank Draft: Customers can enroll in automatic bank draft to have their monthly bill amount automatically deducted from their bank account. This ensures timely payments without the need for manual intervention. 2. Pay Online: Customers can conveniently make payments through PSNC Energy's secure and user-friendly online payment portal. This option allows for flexibility in choosing payment dates and methods, such as credit/debit cards or eChecks. 3. Pay by Phone: Customers can make payments by calling PSNC Energy's automated phone system, available 24/7. This option allows for quick and easy payments using a credit/debit card or eCheck. 4. Pay by Mail: Customers can opt for traditional payments by sending their payment through mail. PSNC Energy provides a return envelope for convenience. These payment options offer flexibility and convenience, ensuring customers can choose the method that best suits their needs....

Emergency Procedures

How do I report a gas leak or emergency?

If you suspect a gas leak or encounter a gas emergency, it is crucial to report it immediately to our emergency response team. For...

Account Management

How can I check my account balance?

To check your account balance with PSNC Energy, you can log in to your online account on the PSNC Energy website. From there, you will...

Meter Reading

How do I read my natural gas meter?

To read your natural gas meter, start by locating the meter outside your property. Take note of the 5-digit numbers on the meter dials...

Company Information

What is PSNC Energy?

PSNC Energy is a leading natural gas distribution company serving customers in North Carolina. With over 550,000 residential, commercial,...

Cost Inquiries

What is the average cost of natural gas in my area?

The average cost of natural gas in your area is subject to fluctuations based on various factors, such as market conditions, supply...

Safety Tips

What are the safety tips for using natural gas?

When using natural gas, it is crucial to prioritize safety. Here are some key safety tips to keep in mind. Firstly, regularly check...

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