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PECO Energy Customer FAQ

Top Answers & How-to Guides

What is PECO Energy's Phone Number?

The question we are asked most often is about how to talk to PECO Energy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the available energy assistance programs?

PECO Energy offers several energy assistance programs to help customers manage their bills efficiently. One of the programs is the...
Ask any question you have about PECO Energy customer service, get an answer now.

Recent PECO Energy Customer Questions

How can I find out if the recently sprayed white circles near the curb of almost every house on my block means that PECO is going to do excavation in my neighborhood?

Generally, those white markings can certainly indicate upcoming excavation or utility work. PECO Energy usually communicates such projects in advance by sending notifications or posted signs in the relevant areas. If the information isn't available or you need more specific details about your location, we recommend reaching out directly to PECO using the contact information provided on this page. They can give the most accurate details about any planned work in your area.
Asked Jun 4, 2024 1:42 PM

How do I get my acct number so i can pay my bill over the phone or online?

Your account number for PECO Energy can be found on the top right corner of your paper bill. If you receive e-bills, you should be able to locate the account number on the electronic statement. If you have registered for an online account with PECO, you should also be able to find your account information after logging in. If you still cannot locate your account number, it would be best to get in touch with PECO directly for assistance.
Asked Apr 22, 2024 5:41 PM

I want to pay my bill over the phone. Can you help me?

Yes, PECO Energy provides customers with an option to pay their bills over the phone. You simply have to call PECO Energy's secure pay-by-phone system. It's a convenient way to make either full or partial payment of your bill. Please have your account number and credit card details or checking account details available before placing your call to ensure a smooth process. Be aware there may be a nominal processing fee for this service. However, charges may vary, so it's best to confirm when you call.
Asked Apr 10, 2024 11:52 AM

Deceased mother was given a rebate by PECO. The check is made out to her, but I need it rewritten to my name to deposit it. I am the exutrix.

We're sorry for your loss. In a situation where a check is written out to a deceased PECO customer, the rightful individual or representative needs to present the required legal documents. As the executrix, you will need to contact PECO's customer service directly with a copy of the death certificate as well as the legal documents establishing your position as the executor of the estate. They will then be able to guide you through the necessary steps to get the check reissued in your name.
Asked Apr 2, 2024 3:18 PM

Help me with my PECO Energy customer service issue

Reporting Issues

How do I report a power outage?

To report a power outage, customers can contact PECO Energy through various methods. You can utilize the PECO mobile app, visit their...

What should I do if I smell gas?

If you smell gas, leave the area immediately and avoid using anything that could ignite a flame, such as matches or lighters. Do not...

Billing

How do I set up automatic bill payments?

Setting up automatic bill payments with PECO Energy is quick and easy. Simply log into your account online, navigate to the billing...

Service Transfer

How do I transfer my service to a new address?

To transfer your PECO Energy service to a new address, you can do so easily through our online portal or by contacting customer service....

Company Information

What is PECO Energy?

PECO Energy is a leading energy provider serving customers in the Greater Philadelphia region. As a subsidiary of Exelon Corporation,...

Payment Options

What are the available payment options?

At PECO Energy, we strive to provide convenient payment options to our valued customers. We offer several ways to pay your energy bills,...

Energy Saving Tips

What are the energy-saving tips for reducing my bill?

There are several energy-saving tips that can help you reduce your bill. Firstly, adjusting your thermostat by just a few degrees can...

Assistance Programs

What are the available energy assistance programs?

PECO Energy offers several energy assistance programs to help customers manage their bills efficiently. One of the programs is the...
We look to the PECO Energy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
PECO Energy issues reported to GetHuman
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