Optus Customer FAQ

Don't waste anymore time trying to figure out how to fix your Optus product. Get help from their professionals. Here's everything that...

Optus offers a variety of mobile phone plans to cater to different needs. Our range includes prepaid plans, postpaid plans, and SIM-only...

Yes, you can upgrade your mobile phone plan with Optus. We understand that your needs may change over time, so we offer the flexibility...

The Optus network provides extensive coverage across Australia, including cities, regional areas, and major highways. With a robust...

Yes, you can set up automatic bill payments with Optus. Optus offers an automatic payment service called Direct Debit, which allows...

Yes, Optus offers international calling and roaming options for its customers. By adding an International Roaming Pass to your mobile...

Yes, you can bring your own device to an Optus plan. Optus offers a Bring Your Own Device (BYOD) option, allowing you to use your existing...

Optus provides various options for adding extra data to your plan. Firstly, you can purchase a Data Add-On, which gives you an additional Alternatively, you can opt for a Data Pack that offers a larger data allowance for a longer duration, such as a one or twelve-month period. This provides more flexibility and cost-effectiveness for customers who require consistent extra data. Customers can also consider upgrading their plan to a higher tier that offers a larger data inclusion as a part of the standard package. Optus offers a range of plans with varying data allowances to cater to different usage requirements. To manage your data usage and avoid unexpected charges, you can monitor your data usage via the My Optus App or My Account online. Additional data usage outside your plan's inclusion will be charged at a pay-as-you-go rate....

The warranty on Optus devices varies depending on the device and its manufacturer. Generally, Optus provides a manufacturer's warranty...