In a nutshell: When moving, you can transfer your Optimum service if it's available in your new location. First, verify service availability at your new address. Fill out a transfer request form with your details and preferred installation date. You might not need to return equipment if transferring
Are you moving to a new home? Take your Optimum service with you. Optimum is available in 21 states, so if you're moving to one of these areas, you can also transfer your phone or internet service. Before you contact Optimum or complete the service transfer form, check first whether there is service at your new address. Once confirmed, use the form to submit your move request to Optimum. Planning to move to a new address? Check out this guide for instructions on transferring your Optimum service.
Fill out the personal details and enter your current and new addresses. Choose your preferred installation date and time, then click Submit. Wait for an Optimum support agent to get in touch with you regarding your move.
If you're signing up for the same service, you may not need to return the equipment. You may also be eligible for self-installation. But if you need assistance, Optimum specialists are also happy to help. When the old device is no longer compatible, Optimum will ship new equipment, and you must return the old equipment to Optimum. Be sure to return the equipment to avoid incurring additional fees.
Note that Optimum service and promotion vary by area. If your current plan isn't available, you can shop for new offers.
Optimum has a direct number you can call to move your service. If you don't want to do the move online, feel free to contact them during business hours. Prepare your account number, as they may need to verify if you are the account holder.
You can schedule the move 30 days in advance. And if you qualify for self-installation, you can get a service the day you move in. Optimum moving services are usually free, but there may be a fee when upgrading a service. It's best to speak with an Optimum staff member to determine the cost of moving your service to a new address, or if it's completely free. Regarding the phone number, it may be possible to keep it when moving within the city. It's best to contact Customer Service to find out whether you can still keep your phone number. Also, don't worry if there is a gap between your move; Optimum won't bill you on those days.
If you want to return equipment or have questions about moving, feel free to visit the Optimum store closest to you. Use the map and enter your city or zip code. You can set up an appointment or get the directions to the store.
Have you already planned your move? If not, you may want to check first whether your preferred area has Optimum service. Visit the Check Availability website, enter your address, and click Check Availability. You can also call customer service to find out if service is available in your new area. If not, ask what services are available and sign up for a new one. If there is a gap between your move-out and move-in, connect to Optimum WiFi hotspots to stay connected. Do you have further questions about moving your service? Contact Optimum Customer Support today.
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