If Old Navy's tool for checking your gift card balance won't load correctly or if it just won't display the right balance, you need to figure out what the problem is and fix it before using the card again. You should double check the gift card number and PIN, see if your computer has lost its internet connection, wait for Old Navy to fix the problem itself, and look for signs of theft.
Old Navy has an online tool for checking the current balance of your Old Navy gift card. If the tool is showing the wrong balance or if it can't even locate your gift card, something has clearly gone wrong. You need to figure out what exactly has gone wrong and how you can correct the problem before you can use your card again. Keep reading to learn more.
If Old Navy's tool seems works just fine but it can't locate your card, the problem could just be a matter of accidentally entering the wrong PIN and/or gift card numbers. Try it again after double checking both numbers. If you have a physical gift card, you can find both numbers printed on the card. If you have a digital gift card, you can find both numbers in the delivery email.
If Old Navy's tool doesn't seem to be working at all, your computer may have lost its internet connection. Check on it. If the connection is fine, Old Navy's server could be experiencing problems. The best thing to do is wait for Old Navy's IT people to fix them. If waiting doesn't help, Old Navy might not even be aware of the problem. Contact an Old Navy representative to report it.
If Old Navy's tool says that the balance is zero when you are sure you haven't used it all up yet, someone may have stolen your card. If you have a physical Old Navy card, see if it's missing. If it is, the odds are high that someone has stolen it and spent the balance. Report the possible theft to an Old Navy representative. You can also make a report to your local police department.
If you have a digital Old Navy gift card instead, you can check for theft by signing in and looking at your purchase history. If you see records of purchases you didn't make, change your Old Navy account's password immediately, so the hacker can't access it anymore. Then get in touch with an Old Navy customer service representative and report the hacker.
If you a report to make, or if you require assistance working out why the balance tool doesn't work, contact an Old Navy customer service agent. You can reach one on the Old Navy help forum or you can use your phone or email. You should make your report during normal business hours, in case you have to talk to people from other departments.
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