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Norwegian Cruise Line Customer FAQ

Top Answers & How-to Guides

What is Norwegian Cruise Line's Phone Number?

The question we are asked most often is about how to talk to Norwegian Cruise Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I bring my pet on board a Norwegian Cruise Line ship?

Unfortunately, Norwegian Cruise Line does not permit pets, except for certified service animals. Only service animals that have been...
Ask any question you have about Norwegian Cruise Line customer service, get an answer now.

Recent Norwegian Cruise Line Customer Questions

Does Norwegian Cruise Lines have laundry service on board.

Yes, Norwegian Cruise Line offers laundry services on board, including wash and fold service, dry cleaning, and pressing. Self-service laundromats are also available on select ships for guests who prefer to do their own laundry. Additional charges apply for these services.
Asked Oct 7, 2024 3:19 PM

Correct the spelling of my last name

I'm sorry for any inconvenience, but as an FAQ help, I don't have the capability to directly access your personal booking details or make changes. We recommend that you directly contact Norwegian Cruise Line or your travel agent to update your last name correctly. They should be able to assist you promptly to ensure your last name is spelled correctly in their system. It's critical to have the correct information to ensure smooth check-in and cruise experience.
Asked Apr 21, 2024 4:33 PM

I need my billing details from my recent cruise in Pride of America

Sorry, but we are not able to provide personal billing details for your recent Norwegian Cruise Line trip on Pride of America. We suggest contacting the Norwegian Cruise Line directly for that information. They should able to assist in getting the details you need from your most recent trip.
Asked Apr 18, 2024 12:00 AM

you have removed $597.20 from my Wise cash card ending in 6239 after a cruise on Norwegian Dawn

We're sorry, but as an assistant, we don't have the ability to access personal account details or transaction histories. Please get in touch with Norwegian Cruise Line's customer service directly to inquire about any charges you don't recognize. They will be able to help you.
Asked Apr 16, 2024 9:56 AM

Help me with my Norwegian Cruise Line customer service issue

Lost and Found

How Do I File a Lost and Found Claim with Norwegian Cruise Lines?

Going on a cruise can be the most relaxing way to get away from the grind and rest easy, until the unthinkable happens and you lose...

Booking and Policies

What is the cancellation policy for Norwegian Cruise Line?

Norwegian Cruise Line's cancellation policy allows passengers to cancel their bookings and receive a refund based on certain conditions....

Can I make changes to my reservation after it has been booked?

Yes, you can make changes to your reservation after it has been booked with Norwegian Cruise Line. We understand that plans can change,...

Dress Code

What is the dress code on board Norwegian Cruise Line ships?

The dress code on board Norwegian Cruise Line ships is generally referred to as "Freestyle Cruising," allowing guests to dress comfortably...

Documentation

Do I need a passport to go on a Norwegian Cruise Line cruise?

Yes, a passport is generally required to go on a Norwegian Cruise Line cruise. However, the specific documentation needed depends on...

Facilities

Are there laundry facilities available on board?

Yes, Norwegian Cruise Line offers laundry facilities on board their ships. Guests can take advantage of self-service laundromats equipped...

Activities for Children

What activities are available for children on board Norwegian Cruise Line ships?

Norwegian Cruise Line offers a wide range of exciting activities for children on board their ships. Kids can enjoy supervised programs...

Passenger Restrictions

Are there any age restrictions for passengers on Norwegian Cruise Line cruises?

Norwegian Cruise Line welcomes passengers of all ages. However, certain age restrictions apply for specific areas and activities onboard....

Payment Options

What is the onboard currency and payment options on Norwegian Cruise Line ships?

On Norwegian Cruise Line ships, the onboard currency is the US Dollar. All purchases and services onboard are transacted in this currency....

Health and Safety

Are there any health and safety measures in place on Norwegian Cruise Line ships?

Yes, Norwegian Cruise Line (NCL) has implemented robust health and safety measures on their ships. They prioritize the well-being and Some of the health and safety measures in place include enhanced cleaning protocols, the use of hospital-grade disinfectants, and increased hand sanitizing stations throughout the ships. NCL has also implemented social distancing measures, including reduced ship capacity, staggered embarkation, and designated seating in public areas. Additionally, all crew members undergo thorough health screenings and regular testing. Medical facilities onboard are well-equipped to handle any health concerns that may arise, and NCL maintains close coordination with shoreside medical professionals. These measures are constantly evaluated and updated to ensure the highest standards of safety onboard NCL ships....

Alcohol Policy

Can I bring my own alcohol on board?

No, Norwegian Cruise Line does not allow guests to bring their own alcohol on board. They have a strict policy prohibiting any personal...

Wi-Fi Availability

What is the Wi-Fi availability and cost on Norwegian Cruise Line ships?

Norwegian Cruise Line offers Wi-Fi connectivity throughout their fleet of ships. Guests can access the internet and stay connected...

Dietary Accommodations

Are there any special dietary accommodations available?

Yes, Norwegian Cruise Line offers special dietary accommodations to cater to various dietary needs and preferences. Whether you have...

Pets on Board

Can I bring my pet on board a Norwegian Cruise Line ship?

Unfortunately, Norwegian Cruise Line does not permit pets, except for certified service animals. Only service animals that have been...
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